I think they were confiscated by Customs, I didn't receive them.
I was in Cape Town last September and had a box and they were so helpful after my hernia surgery.
Thank you for contacting me.
Laurel Kaftal
- SKU: 8913732
- BARCODE:
- VENDOR: Tibb
- TYPE: Throat Lozenges
Tibb Septogard Tablets 60s
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Tibb Septogard Tablets 60’s are a topical antiseptic oral/tablet formulation traditionally used to support oral hygiene and throat care. These tablets are generally used as a gargle or dissolvable oral antiseptic, helping to reduce bacterial load in the mouth and throat and provide symptomatic relief in conditions such as sore throat, mouth ulcers, gingivitis, and minor oral irritations. The convenient tablet format allows for easy preparation of a cleansing oral solution.
Key Benefits
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Helps support oral hygiene by reducing bacterial presence in the mouth and throat
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Provides symptomatic relief for sore throat and minor mouth irritations
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Can assist with inflammation associated with gingivitis and canker sores
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Easy-to-use dissolvable tablet format
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Suitable for regular oral care as part of a hygiene routine
Active Ingredients
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Hexetidine (antiseptic) – per tablet
(Strength per tablet as specified on the manufacturer’s packaging.)
Other Ingredients
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Excipients and effervescent base (if applicable)
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See package insert for full ingredient list
How It Works
Hexetidine is a broad-spectrum antiseptic that helps reduce bacteria and other microbes in the oral cavity. When dissolved in water to form a mouthwash or gargle solution, it helps cleanse the mouth and throat, supporting relief from minor infections and irritation. Its antiseptic action assists in reducing foul breath and supporting general oral hygiene.
Dosage and Directions for Use
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Dissolve one tablet in a glass of warm water before use
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Use the solution to gargle for 30 seconds, then spit out
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Do not swallow the solution
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Use as directed on the package insert or as advised by a healthcare professional
Target Age Group
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Adults and adolescents (as specified on the package insert)
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Not recommended for young children unless advised by a healthcare professional
Warnings and Precautions
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For oral use only – do not swallow the solution
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Do not use if allergic to hexetidine or any other ingredient
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Consult a healthcare professional before use during pregnancy or breastfeeding
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Not suitable for deep or bleeding mouth ulcers without professional guidance
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Keep out of reach of children
Read the package insert before use.
Possible Side Effects
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Mild local irritation or temporary burning sensation may occur
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Rarely, allergic reactions such as rash or swelling may develop
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Discontinue use and seek medical advice if severe effects occur
Storage Instructions
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Store below 25°C
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Keep in original packaging
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Protect from moisture
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Keep out of reach of children
Pack Size / Presentation
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60 tablets
When to See a Doctor
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If symptoms persist or worsen after regular use
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If mouth sores or sore throat are severe or accompanied by fever
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If difficulty swallowing or breathing develops
Why Choose This Product from SA Pharmacy
SA Pharmacy supplies quality oral care and antiseptic products sourced from reputable pharmaceutical manufacturers. All products are stored and dispensed in line with professional pharmacy standards, ensuring quality, safety, and support for everyday oral hygiene needs.
This product description is for informational purposes only and does not replace professional medical advice. Always read the package insert before use and consult a healthcare professional if unsure.
Overview
SA Pharmacy proudly serves customers across the globe with fast, secure, and professionally handled international delivery. Our products are dispatched through trusted international logistics partners who specialise in the safe transport of health, wellness, and pharmaceutical items.
At this time, we ship exclusively to international destinations. Orders are processed promptly, packaged with care, and handled in accordance with international pharmaceutical shipping standards to ensure product integrity throughout transit.
Our goal is to provide a smooth, transparent, and dependable delivery experience for every international customer—regardless of location.
Shipping Options
1. DHL Express Shipping (Non-Codeine Products Only)
- Delivery time: 3–7 business days depending on destination.
- Fully tracked door-to-door delivery.
- Suitable for OTC medicines, supplements, beauty/skincare, natural/herbal products, and non-restricted pharmaceuticals.
- DHL cannot transport codeine-containing products due to courier restrictions.
Learn more about DHL handling and timelines on our Shipping & Delivery page.
2. DSV Untracked Postal Service (Codeine Products Accepted)
- Delivery time: 4–6 weeks to most destinations.
- No tracking available for this method.
- Only option for products containing codeine or other restricted substances that cannot be transported via DHL Express.
- Customers must ensure import laws in their country permit receipt of such items.
For full guidelines on restricted items, please visit How Import Duties Work.
Important Notes
- Processing time before dispatch is typically 24–48 hours, excluding weekends and public holidays.
- Delivery times may vary depending on customs clearance in the destination country.
- Products are securely and discreetly packaged for customer privacy and product integrity.
- Any import duties, VAT, or customs charges are the responsibility of the customer.
For complete details, please refer to:
At South African Pharmacy (SA Pharmacy), we believe international customers deserve a clear understanding of how their orders move from South Africa to their doorstep.
This page explains the international shipping process step by step, outlines realistic timelines, and clarifies responsibilities—so you can order with confidence.
Step 1: Placing Your Order
You place your order directly on the SA Pharmacy website by:
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Selecting your products
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Entering your international shipping address
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Completing payment securely
Once your order is placed, you will receive an order confirmation email.
Step 2: Order Review & Preparation
Before dispatch, every international order is reviewed to ensure:
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Product accuracy
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Suitability for international shipping
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Compliance with our internal policies
Orders are then carefully packed to protect product integrity during transit.
If we identify any concerns that may affect shipment, we may contact you before dispatch.
Step 3: Dispatch from South Africa
Orders are shipped from South Africa using selected:
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International postal services, or
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Courier partners (depending on destination and service availability)
Once your order is dispatched:
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You will receive a shipping confirmation
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A tracking number will be provided where available
Step 4: International Transit
Your parcel travels from South Africa to your destination country.
During this stage:
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Transit times vary by region
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Tracking updates depend on the carrier and destination
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Some postal services provide limited tracking once parcels leave South Africa
This stage is managed by international carriers and is outside SA Pharmacy’s direct control.
Step 5: Customs Processing (Important)
When your parcel arrives in your country, it will pass through customs clearance.
Customs authorities may:
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Inspect the parcel
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Assess duties or taxes
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Request additional documentation
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Delay, return, or reject the shipment based on local regulations
Please note:
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Customs decisions are made by your local authorities
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SA Pharmacy cannot influence clearance outcomes
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Import rules differ by country
Step 6: Local Delivery
Once cleared by customs:
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Your parcel is handed to a local postal service or courier
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Final delivery is completed to your address
Delivery speed at this stage depends on your local carrier.
Estimated Delivery Timeframes
Delivery times are estimates and may vary:
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Africa: 7–14 working days
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UK / Europe: 10–21 working days
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USA / Canada: 10–25 working days
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Asia / Australia: 14–30 working days
Factors that may affect delivery time include:
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Customs inspections
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Public holidays
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Peak shipping periods
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Local postal delays
Customs Duties, Taxes & Fees
International shipments may be subject to:
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Import duties
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VAT or sales tax
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Customs clearance fees
These charges:
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Are determined by your local authorities
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Are not included in your SA Pharmacy order
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Are the responsibility of the customer
If Your Parcel Is Delayed or Held
If customs holds your parcel:
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Respond promptly to any requests from customs or your carrier
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Provide documentation if required
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Contact us if you need assistance understanding the process
While we are happy to help where possible, SA Pharmacy cannot override customs decisions.
If a Shipment Is Rejected or Returned
In rare cases, shipments may be:
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Returned to South Africa
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Confiscated
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Destroyed by customs
Please understand:
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These outcomes are beyond our control
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Refunds or reshipments may not be possible
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This risk is part of international medicine importation
We encourage customers to confirm import legality before ordering.
Storage & Handling After Delivery
Upon receiving your order:
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Store products according to manufacturer instructions
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Protect medicines from heat, moisture, and direct sunlight
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Keep products out of reach of children
If you have concerns about product condition on arrival, contact us promptly.
Our Commitment to Transparent Shipping
SA Pharmacy is committed to:
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Honest delivery expectations
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Clear communication
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Responsible international dispatch
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Supporting customers with information—not unrealistic promises
We would rather explain the process clearly than oversimplify it.
When to Contact Us Before Ordering
Please contact us before ordering if:
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You are unsure whether a product can be imported into your country
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You have questions about delivery timelines
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You plan to place a larger-than-usual order
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You need clarification on customs or tracking
We are here to help you order responsibly.
South African Pharmacy
Shipping transparently. Delivering responsibly. Serving globally.
Reviews
What our customers say about us
Fast Shipping to Canada
My order arrived faster than expected, and the tracking updates were accurate throughout. Packaging was secure, and everything was exactly as described. Excellent international delivery experience.
Excellent Customer Support
The support team responded to my questions within minutes and resolved everything professionally. It’s rare to find this level of service. I felt confident ordering again.
Easy Ordering Process
The website is simple to navigate, and checkout was smooth. Finding my products took seconds. I appreciated the clear layout and quick confirmation email.
Trustworthy Service
I was hesitant at first, but the entire process was transparent and professional. The order updates and delivery tracking gave me peace of mind.
Reliable International Delivery
Even with long-distance shipping, my package arrived well-packed and on schedule. No issues with customs, and communication was excellent from start to finish.
High-Quality Products
Everything I received was authentic, sealed, and properly packaged. The quality exceeded my expectations, and I appreciate the attention to detail in presentation.