Privacy policy

Last updated: 2025

At SA Pharmacy, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website or purchase products from us.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the website.

1. Who We Are

SA Pharmacy operates an online pharmacy platform from South Africa, serving customers locally and internationally.

Business Address:
12 Adderly Street
City Center
Cape Town
8000
South Africa

Telephone:
+27 71 810 4135
+27 69 807 8290

Email:
support@southafricanpharmacy.com

2. Information We Collect

We collect personal information only when necessary to provide our services.

2.1 Information You Provide Directly

When you interact with our website, you may provide:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase details

  • Account login credentials (if applicable)

  • Communications sent to our support team

2.2 Payment Information

Payments are processed through secure third-party payment gateways.
SA Pharmacy does not store full credit or debit card details.

Payment providers may collect:

  • Card type

  • Authorization details

  • Transaction reference numbers

3. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited and time spent

  • Referring URLs

  • Cookies and tracking technologies

This data is used for analytics, security, and performance optimisation.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders

  • Communicate order updates and delivery status

  • Respond to customer inquiries

  • Provide customer support

  • Prevent fraud and unauthorized access

  • Improve website functionality and user experience

  • Comply with legal and regulatory requirements

We do not sell or rent your personal data to third parties.

5. Legal Basis for Processing (International Customers)

Depending on your location, we process your data under the following legal bases:

  • Performance of a contract (order fulfillment)

  • Legitimate business interests

  • Legal compliance

  • Your consent (where required)

6. Cookies and Tracking Technologies

SA Pharmacy uses cookies to:

  • Enable core website functionality

  • Remember user preferences

  • Analyze traffic and site performance

  • Improve user experience

You may disable cookies in your browser settings, but doing so may affect website functionality.

7. Sharing of Information

We may share your information only when necessary, including with:

  • Payment processors

  • Shipping and courier partners

  • IT and hosting service providers

  • Analytics and security services

  • Legal authorities when required by law

All third parties are required to handle your information securely and confidentially.

8. International Data Transfers

As an international online pharmacy, your personal data may be transferred and processed outside your country of residence, including in South Africa.

We take reasonable steps to ensure that all data transfers comply with applicable data protection laws and are adequately protected.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure servers and encryption

  • Access controls

  • Secure payment processing

  • Regular system monitoring

However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

10. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Meet legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce our policies

When no longer required, data is securely deleted or anonymized.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data (subject to legal obligations)

  • Object to processing

  • Withdraw consent (where applicable)

Requests can be made by contacting us at support@southafricanpharmacy.com.

12. Children’s Privacy

SA Pharmacy does not knowingly collect personal information from individuals under the age of 18. If we become aware that such data has been collected, we will take steps to delete it promptly.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.

14. Marketing Communications

If you subscribe to our mailing list, we may send you promotional or informational emails. You may unsubscribe at any time by using the link provided in our emails or by contacting us directly.

We do not send unsolicited spam.

15. Legal Disclosure

We may disclose personal information if required to do so by law or if we believe such action is necessary to:

  • Comply with legal obligations

  • Protect our rights or property

  • Prevent fraud or harm

  • Protect customer safety

16. Changes to This Privacy Policy

SA Pharmacy reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised date.

Continued use of the website constitutes acceptance of the updated policy.

17. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

SA Pharmacy
12 Adderly Street, City Center
Cape Town, 8000
South Africa

📞 +27 71 810 4135
📞 +27 69 807 8290
📧 support@southafricanpharmacy.com