Restricted Products Policy

Restricted Products Policy

At South African Pharmacy (SA Pharmacy), we are committed to responsible, ethical, and lawful access to medicines.
Because we ship internationally from South Africa, some products are restricted, regulated, or unsuitable for international delivery.

This policy explains which products are restricted, why restrictions exist, and how they affect your order.

Why Some Products Are Restricted

Product restrictions may apply due to:

  • South African export regulations

  • Destination-country import laws

  • Prescription requirements

  • Safety, handling, or transit risks

  • Customs and courier limitations

  • Responsible pharmacy practice standards

A product being available on our website does not guarantee it can be shipped to every country.

Categories of Restricted Products

1. Prescription-Only Medicines

Some medicines require a valid prescription in many countries.

SA Pharmacy:

  • Does not issue prescriptions

  • Does not provide medical diagnoses

  • May restrict or decline orders for prescription-only products

Customers are responsible for ensuring that any medicine they order is legal to import and possess in their country.

2. Controlled or Regulated Substances

Certain medicines and ingredients are classified as controlled, scheduled, or restricted substances in some jurisdictions.

These products may be:

  • Restricted by customs

  • Subject to seizure

  • Prohibited for personal import

SA Pharmacy reserves the right to exclude or cancel orders containing such items.

3. Products Restricted by Destination Country Laws

Import laws vary widely.

Some countries:

  • Prohibit the import of medicines entirely

  • Allow import only with permits or prescriptions

  • Impose strict quantity limits

  • Restrict specific active ingredients

It is the customer’s responsibility to confirm destination-country regulations before ordering.

4. Quantity-Limited Products

To promote responsible use and comply with customs expectations:

  • Orders may be limited to reasonable personal-use quantities

  • Large or bulk quantities may be declined or adjusted

SA Pharmacy may cancel orders that appear to exceed personal-use limits.

5. Products Unsuitable for International Shipping

Some products are unsuitable for international transit due to:

  • Temperature sensitivity

  • Fragility

  • Short shelf life

  • Transport safety concerns

Such products may be restricted from international shipment even if legally permitted.

How Restricted Products Are Handled

If your order includes a restricted product:

  • We may contact you for clarification

  • We may remove the restricted item and adjust your order

  • We may cancel the order and issue a refund for eligible items

We aim to communicate clearly and early whenever possible.

Customs Outcomes for Restricted Products

If a restricted product is:

  • Held by customs

  • Rejected

  • Seized or destroyed

Please note:

  • SA Pharmacy is not responsible for customs decisions

  • Refunds or reshipments may not be possible

  • Shipping costs may be non-refundable

These risks are inherent in international medicine importation.

Customer Responsibility

By placing an order with SA Pharmacy, you acknowledge that:

  • You understand product restrictions may apply

  • You have reviewed your country’s import laws

  • You accept responsibility for customs outcomes

  • You are ordering for personal use unless legally permitted otherwise

Transparency protects both you and us.

Right to Refuse or Cancel Orders

To remain compliant and ethical, SA Pharmacy reserves the right to:

  • Refuse or cancel any order

  • Limit quantities

  • Decline shipment of restricted products

  • Remove products from sale without prior notice

These decisions are made in the interest of safety, legality, and long-term trust.

When to Contact Us Before Ordering

We strongly recommend contacting us before placing your order if:

  • You are unsure whether a product is restricted in your country

  • You plan to order multiple units of the same item

  • You need clarification on product eligibility for export

Our team is here to guide you responsibly.

Our Commitment

SA Pharmacy is committed to:

  • Responsible dispensing

  • Ethical international trade

  • Clear communication

  • Regulatory awareness

Restrictions are not barriers—they are safeguards.

South African Pharmacy
Dispensing responsibly. Shipping transparently. Protecting trust.