Regulatory and Compliance

Regulatory & Compliance

At South African Pharmacy (SA Pharmacy), regulatory compliance is a foundational principle—not an afterthought.

As an international online pharmacy shipping medicines from South Africa, we operate within a clearly defined legal and ethical framework designed to protect our customers, our partners, and our business.

Our Regulatory Environment

South African Pharmacy is based in South Africa, a country with an established pharmaceutical regulatory system governing:

  • Medicine manufacturing

  • Distribution and wholesale supply

  • Retail pharmacy operations

  • Product labelling and safety standards

All products offered on SA Pharmacy are sourced from recognised South African pharmaceutical supply chains operating under applicable national regulations.

Scope of Products We Offer

SA Pharmacy focuses primarily on:

  • Over-the-Counter (OTC) medicines

  • Wellness and health-related products

  • Personal care and pharmacy essentials

We do not operate as a prescription-issuing service, nor do we provide medical diagnoses.

Where products are restricted, regulated, or unsuitable for international shipment, they are clearly identified or excluded from sale.

Prescription Medicines

Some medicines are classified as prescription-only in certain jurisdictions.

SA Pharmacy:

  • Does not encourage the misuse of prescription medicines

  • Respects prescription boundaries and regulatory intent

  • Reserves the right to decline or cancel orders that do not meet responsible dispensing standards

Customers are responsible for ensuring that any medicine they order is legal to import and possess in their destination country.

International Shipping & Import Regulations

While SA Pharmacy ships internationally from South Africa, import laws vary by country.

Please note:

  • Customs regulations differ by destination

  • Medicines that are OTC in South Africa may be restricted elsewhere

  • Import approvals, permits, or prescriptions may be required in some countries

SA Pharmacy cannot guarantee customs clearance and is not responsible for delays, seizures, or rejections caused by local regulations.

We strongly encourage customers to familiarise themselves with their local import requirements before ordering.

Customer Responsibility

By placing an order with SA Pharmacy, customers acknowledge that:

  • They understand their local laws regarding medicine importation

  • They accept responsibility for compliance with destination-country regulations

  • They are ordering for personal use unless otherwise permitted by law

Transparency protects both you and us.

Product Information & Medical Disclaimer

All product information provided on SA Pharmacy is:

  • For informational purposes only

  • Based on manufacturer labelling and publicly available sources

SA Pharmacy:

  • Does not provide medical advice

  • Does not replace consultation with a qualified healthcare professional

  • Encourages customers to seek professional guidance when needed

Ethical & Responsible Practice

SA Pharmacy is committed to:

  • Ethical sourcing and dispensing

  • Honest product representation

  • Avoiding misleading claims or exaggerated benefits

  • Protecting vulnerable customers from inappropriate use

We believe responsible access to medicine must always outweigh commercial considerations.

Right to Refuse Service

To remain compliant and ethical, SA Pharmacy reserves the right to:

  • Refuse or cancel orders at our discretion

  • Limit quantities to reasonable personal-use levels

  • Decline shipments we believe may breach regulations or pose risk

These decisions are made in the interest of safety, legality, and long-term trust.

Ongoing Compliance Review

Regulations evolve—and so do we.

SA Pharmacy continually reviews:

  • Regulatory developments

  • International shipping practices

  • Product suitability for export

  • Customer feedback and incident reports

This allows us to adapt responsibly while maintaining service continuity.

Our Compliance Commitment

We are committed to operating:

  • Transparently

  • Ethically

  • Responsibly

  • Within applicable regulatory boundaries

Compliance is not an obstacle to our mission—it is what makes our mission sustainable.

South African Pharmacy
Operating responsibly. Serving internationally. Protecting trust.