Order Tracking

Order Tracking

At South African Pharmacy (SA Pharmacy), we understand that tracking your order—especially an international shipment—is important. This page explains how order tracking works, what updates you can expect, and what to do if your tracking appears delayed or inactive.

When You Will Receive Tracking Information

Once your order has been:

  • Reviewed,

  • Packed, and

  • Dispatched from South Africa,

you will receive a shipping confirmation email. Where available, this email will include a tracking number and instructions on how to follow your shipment.

Please note: Tracking availability depends on the shipping method and destination country.

How to Track Your Order

You can track your order by:

  1. Clicking the tracking link provided in your shipping confirmation email, or

  2. Entering your tracking number on the carrier’s website indicated in the email.

For some destinations, tracking may initially show limited information until the parcel reaches your country.

What to Expect From Tracking Updates

International tracking often occurs in stages:

  • Stage 1 – Dispatched from South Africa
    Your parcel has left our facility and entered international transit.

  • Stage 2 – In Transit
    The parcel is moving between international hubs. Updates may be infrequent during this stage.

  • Stage 3 – Arrived in Destination Country
    The parcel has arrived and is awaiting or undergoing customs clearance.

  • Stage 4 – Out for Delivery
    The parcel has been released by customs and handed to a local carrier for final delivery.

Delays between updates are common and do not necessarily indicate a problem.

Why Tracking May Appear Inactive

It is normal for tracking to show limited or no updates for periods of time due to:

  • International transit between countries

  • Customs processing

  • Limited tracking capabilities of some postal services

  • Weekends and public holidays

Tracking typically updates again once the parcel reaches your local delivery network.

Customs & Tracking

Please be aware:

  • Customs inspections are not always reflected in tracking updates

  • Customs may hold parcels without updating tracking status

  • SA Pharmacy cannot influence customs timelines or decisions

If customs requires action from you, they or your local carrier will contact you directly.

When to Contact Us About Tracking

We recommend contacting us if:

  • Your tracking has not updated for an extended period after the estimated delivery timeframe

  • You receive a notification you do not understand

  • Your parcel is marked as delivered but has not been received

When contacting us, please include:

  • Your order number

  • Your tracking number

  • Your destination country

This helps us assist you more efficiently.

What SA Pharmacy Can and Cannot Do

We can:

  • Confirm dispatch details

  • Help you interpret tracking updates

  • Provide carrier information

  • Guide you on next steps where possible

We cannot:

  • Expedite international shipping

  • Override customs decisions

  • Control local postal services

  • Guarantee delivery timelines

We believe in setting realistic expectations to protect your experience.

If Your Parcel Is Delayed

International deliveries can occasionally take longer than expected. Delays may be caused by:

  • Customs inspections

  • High shipping volumes

  • Local postal backlogs

  • Regulatory reviews

In most cases, parcels continue moving without intervention.

Our Commitment to Transparency

SA Pharmacy is committed to:

  • Providing tracking information where available

  • Communicating honestly about shipping timelines

  • Supporting customers with clear information

  • Avoiding unrealistic promises

We would rather explain the process clearly than create false expectations.

Need Help?

If you have questions about your order or tracking status, please contact us and our team will assist you as best as possible.

South African Pharmacy
Tracking transparently. Shipping responsibly. Serving globally.