Quality Assurance

Quality Assurance

At South African Pharmacy (SA Pharmacy), quality assurance is not a marketing phrase—it is a system, a process, and a commitment.

Because we serve customers around the world, we hold ourselves to a standard that recognises one simple truth:
when it comes to medicines, quality is non-negotiable.

Our Quality Philosophy

Every product shipped by SA Pharmacy must meet three essential requirements:

  1. Authenticity – the product must be genuine and traceable

  2. Integrity – the product must be handled, stored, and shipped responsibly

  3. Transparency – customers must clearly understand what they are purchasing

If a product does not meet these standards, it does not leave our facility.

Product Sourcing & Supplier Standards

SA Pharmacy sources products exclusively from:

  • Established South African pharmaceutical distributors

  • Reputable manufacturers and authorised supply chains

  • Licensed wholesalers supplying registered retail pharmacies

We do not source products from informal markets, unauthorised sellers, or unverified intermediaries.

This approach ensures:

  • Product traceability

  • Manufacturer accountability

  • Consistent quality across all orders

Authenticity & Original Packaging

All products sold by SA Pharmacy are:

  • Supplied in original manufacturer packaging

  • Factory sealed where applicable

  • Clearly labelled with:

    • Product name

    • Active ingredients

    • Batch or lot information (where provided by manufacturer)

    • Expiry date

We do not repackage, relabel, dilute, or alter medicines in any way.

Storage & Handling Standards

Medicines are sensitive products that require appropriate care.

At SA Pharmacy, we ensure:

  • Proper storage conditions as specified by manufacturers

  • Protection from excessive heat, moisture, and contamination

  • Regular stock rotation to prevent near-expiry shipments

Products that do not meet storage or handling requirements are removed from sale.

Expiry Date Management

We maintain strict expiry-date controls:

  • Products are checked before dispatch

  • Near-expiry stock is not shipped internationally

  • Customers receive products with reasonable remaining shelf life, suitable for safe use

Transparency matters—expiry dates are clearly visible on packaging.

Order Verification & Dispatch Checks

Before an order is dispatched, it undergoes:

  • Product verification against the order

  • Visual inspection of packaging condition

  • Final review to ensure suitability for international shipment

This final check helps prevent errors and ensures your order arrives exactly as expected.

International Shipping Considerations

International shipping introduces additional quality risks. We account for this by:

  • Selecting shipping methods appropriate for pharmaceutical products

  • Avoiding products that are unsuitable for extended transit

  • Providing clear guidance on storage upon delivery

While shipping conditions beyond our control exist, we take every reasonable step to protect product integrity until dispatch.

What We Do Not Compromise On

To protect our customers and our reputation, SA Pharmacy does not:

  • Ship counterfeit or grey-market products

  • Sell medicines requiring prescriptions without appropriate safeguards

  • Make unverified medical claims

  • Prioritise speed over safety

  • Ship products we believe may be unsafe or unsuitable for international delivery

Your Role as an International Customer

Quality assurance is a shared responsibility.

We encourage customers to:

  • Read product information carefully

  • Store medicines according to instructions upon receipt

  • Understand local import regulations

  • Consult healthcare professionals when needed

Informed customers are safer customers.

Continuous Improvement

Quality assurance at SA Pharmacy is an ongoing process.

We regularly review:

  • Supplier performance

  • Customer feedback

  • Shipping outcomes

  • Product suitability for international markets

This allows us to improve continuously and adapt to evolving customer needs.

Our Quality Assurance Promise

When you order from South African Pharmacy, you can be confident that:

  • Your products are genuine

  • Your order has been carefully checked

  • Your medicines have been handled responsibly

  • Your health and trust are respected

South African Pharmacy
Quality you can trust. Care you can rely on.