Terms of service

Last updated: 2025

Welcome to SA Pharmacy. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and products. By visiting, browsing, or placing an order on this website, you agree to be legally bound by these Terms. If you do not agree, please do not use this website.

1. About SA Pharmacy

SA Pharmacy is an online pharmacy operating from South Africa, offering healthcare, wellness, and pharmacy-related products to customers locally and internationally.

Business Address:
12 Adderly Street,
City Center,
Cape Town,
8000,
South Africa

Telephone:
+27 71 810 4135
+27 69 807 8290

Email:
support@southafricanpharmacy.com

2. Acceptance of Terms

By accessing or using this website, you confirm that:

  • You are at least 18 years old or accessing the website under the supervision of a legal guardian.

  • You have read, understood, and agreed to these Terms.

  • You are legally permitted to purchase and import the products ordered under the laws of your country.

3. Nature of Services

SA Pharmacy operates as an online retail pharmacy. Information provided on this website is for general informational purposes only and is not intended as medical advice, diagnosis, or treatment.

Customers should always consult a qualified healthcare professional before using any medication or healthcare product.

4. Product Information and Availability

We strive to ensure that all product descriptions, images, pricing, and availability information are accurate and up to date. However:

  • Product packaging may vary.

  • Availability may change without notice.

  • Errors or omissions may occasionally occur.

SA Pharmacy reserves the right to correct any errors, update information, or cancel orders if necessary.

5. Orders and Acceptance

All orders placed through SA Pharmacy are subject to:

  • Product availability

  • Order verification

  • Payment authorization

An order confirmation does not constitute acceptance. Acceptance occurs only when the order is processed and dispatched.

We reserve the right to refuse or cancel any order at our discretion, including but not limited to suspected fraud, regulatory concerns, or pricing errors.

6. Pricing and Currency

All prices are displayed in the currency shown on the website at checkout. Prices are subject to change without prior notice.

Prices exclude:

  • Shipping fees

  • Customs duties

  • Import taxes

  • Clearance charges imposed by destination countries

Customers are solely responsible for any additional charges levied by customs or local authorities.

7. Payments

Payments are processed through secure third-party payment gateways. SA Pharmacy does not store or have access to full payment card details.

By placing an order, you authorize SA Pharmacy and its payment partners to process your payment for the full order amount, including shipping.

8. International Orders and Import Responsibility

SA Pharmacy ships internationally from South Africa. By placing an international order, you acknowledge and agree that:

  • You are responsible for ensuring the products are legal to import into your country.

  • Customs clearance, delays, or seizures are outside SA Pharmacy’s control.

  • Orders refused or seized by customs are not eligible for refunds.

We strongly encourage customers to familiarize themselves with their local import regulations before ordering.

9. Shipping and Delivery

Shipping times are estimates only and may vary due to:

  • Customs processing

  • Postal services

  • Courier delays

  • Force majeure events

SA Pharmacy is not responsible for delays caused by third parties once an order has been dispatched.

10. Returns, Refunds, and Cancellations

Due to the nature of pharmacy and healthcare products:

  • Opened or used products are not eligible for return.

  • Refunds are issued at the sole discretion of SA Pharmacy.

Orders that have already been shipped cannot be cancelled. In exceptional cases, refunds may be considered for damaged or incorrect items, subject to review.

11. Prescription and Regulated Products

Some products may require additional verification or may be subject to regulatory restrictions. SA Pharmacy reserves the right to:

  • Request further information

  • Cancel orders that do not comply with regulations

  • Restrict sales where legally required

12. Health Disclaimer

Content on this website is not intended to replace professional medical advice. SA Pharmacy does not diagnose, treat, or prescribe medical conditions.

Always consult a licensed healthcare professional before using any medication, supplement, or health product.

13. User Conduct

You agree not to:

  • Misuse the website

  • Provide false or misleading information

  • Attempt unauthorized access

  • Engage in fraudulent activity

Any misuse may result in termination of access and legal action where appropriate.

14. Intellectual Property

All content on this website—including text, images, logos, graphics, and design—is the intellectual property of SA Pharmacy or its licensors and may not be reproduced without prior written consent.

15. Limitation of Liability

To the fullest extent permitted by law, SA Pharmacy shall not be liable for:

  • Indirect or consequential damages

  • Loss of profits or data

  • Delays, customs actions, or third-party failures

Our total liability shall not exceed the amount paid for the specific order in question.

16. Indemnification

You agree to indemnify and hold harmless SA Pharmacy from any claims, damages, or expenses arising from:

  • Violation of these Terms

  • Misuse of products

  • Breach of applicable laws

17. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy and applicable data protection laws. By using this website, you consent to such processing.

18. Force Majeure

SA Pharmacy shall not be held liable for failure or delay in performance due to events beyond reasonable control, including natural disasters, strikes, pandemics, or government actions.

19. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the exclusive jurisdiction of South African courts.

20. Changes to These Terms

SA Pharmacy reserves the right to update or modify these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.

21. Contact Information

For questions, concerns, or support, please contact us:

SA Pharmacy
12 Adderly Street, City Center, Cape Town, 8000, South Africa
📞 +27 71 810 4135 / +27 69 807 8290
📧 support@southafricanpharmacy.com