Shipping policy

Worldwide Shipping from South Africa – Please Read Carefully

Yes — SA Pharmacy ships worldwide from South Africa.
However, because we sell pharmacy and healthcare products, international shipping involves important legal and practical considerations that every customer must understand before placing an order.

SA Pharmacy proudly serves customers across the globe and ships to most destinations where:

• There is a functional courier or postal system, and

• The importation of the ordered products is legally permitted.

If this is your first time ordering from SA Pharmacy, we strongly encourage you to read this Shipping Policy carefully. Over the years, a small number of customers have experienced issues simply because they did not review this information beforehand. Our intention is to ensure you are fully informed, so your order proceeds smoothly and without misunderstandings.

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Importing Medicines: Customer Responsibility

When you place an order with SA Pharmacy, you are importing medicines or healthcare products from South Africa into your home country.

Because every country has its own pharmaceutical and customs regulations, it is your responsibility to ensure that the products you order are legal to import into your country.

We strongly recommend that customers confirm import rules in advance by contacting:

• Their local Customs Office

• Postal Authority

• Border Control or Medicines Regulatory Authority

Important to note:

• Some countries enforce very strict controls on medicines (including the USA, Germany, Italy, Spain, Portugal, Thailand, and others).

• Products that are over-the-counter in South Africa may be restricted, prescription-only, or prohibited elsewhere.

• Ingredients such as codeine, pseudoephedrine, antihistamines, corticosteroids, and certain pain medications are commonly restricted.

⚠️ Please check first.
If your order is seized, confiscated, delayed, returned, or destroyed by Customs, SA Pharmacy cannot be held responsible.

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No Compensation for Customs-Related Issues

SA Pharmacy does not offer refunds, replacements, or compensation for orders affected by:

• Customs seizure

• Customs destruction

• Customs refusal or confiscation

• Return-to-sender due to import restrictions

• Failure to obtain required permits or prescriptions

We only replace or refund orders that are genuinely lost in transit, not orders rejected by Customs authorities.

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Shipping Methods Used by SA Pharmacy

To ensure the highest delivery success rates, SA Pharmacy uses two carefully selected logistics partners, depending on the type of products ordered.

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DHL Express (Non-Codeine Products Only)

DHL Express is used for all non-codeine products, including:

• Supplements

• Skincare

• Medical devices

• Non-restricted OTC medicines

DHL Express Features:

• Delivery time: Approximately 3–7 business days

• Full parcel tracking: Yes

• Professional customs processing

• Fast and reliable

⚠️ Important:
DHL does NOT accept parcels containing codeine or codeine-based medicines. Orders containing such products cannot be shipped via DHL.

Choose DHL if speed and tracking are your priority and your order does not contain restricted ingredients.

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DSV Untracked (Codeine & Restricted Products)

DSV Untracked is the only shipping method available for:

• Codeine-containing medicines (e.g. Stilpane, Syndol, Pynstop, Adco-Dol, Acurate, etc.)

• Other restricted pharmaceutical items where discretion is required

DSV Untracked Features:

• Delivery time: Approximately 4–6 weeks

• Tracking: Not available

• Liquids allowed: Yes

• Codeine allowed: Yes

• Delivery success rate: Extremely high (≈99%)

Why DSV Untracked Is Effective

With this method:

• Parcels are consolidated into sealed canvas bags in South Africa

• Customs authorities typically inspect the bag, not individual parcels

• Once the bag reaches your country, it is opened at a local DSV facility

• Parcels then enter the local delivery network for final delivery

This approach offers high discretion and a significantly reduced risk of individual parcel scrutiny, making it the preferred and most reliable method for restricted medicines.

⚠️ No other courier option will be accepted for codeine products.
Please ensure you select DSV Untracked at checkout when ordering such items.

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Delivery Options Summary

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How Shipping Fees Are Calculated

Shipping fees are calculated automatically at checkout based on:

1. Total weight of your order

2. Number of items ordered

3. Shipping method selected (DHL or DSV Untracked)

4. Destination country

This ensures fair and accurate pricing for each individual order.

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Customs Duties, VAT & Import Taxes

Please be aware:

• SA Pharmacy prices do not include import duties, VAT, customs clearance fees, or local government charges.

• Any such costs are entirely the responsibility of the customer.

• Customs authorities may inspect, delay, or hold parcels at their discretion.

To avoid complications, we strongly encourage customers to:

• Confirm product legality before ordering

• Check whether a prescription or import permit is required

• Understand ingredient restrictions in their country

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Delivery Timeframes & Delays

Delivery timeframes are estimates only and may be affected by:

• Customs inspections

• Postal or courier delays

• Public holidays

• Force majeure events

Once an order has been dispatched from South Africa, delays caused by third parties are outside SA Pharmacy’s control.

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Final Reminder

International shipping of pharmacy products is a shared responsibility.

SA Pharmacy guarantees:

• Careful packaging

• Correct dispatch

• Honest communication

• Shipment from South Africa

However, we cannot override the laws or customs regulations of your country.

If you are unsure about importing a product, please check before placing an order. Our team is always happy to provide guidance where possible.

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SA Pharmacy
Authentic South African pharmacy products, shipped worldwide with transparency and care.