Eye Gene 10ml
Eye Gene 10ml
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Eye Gene 10ml

R 99.98

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When will I get this?

DHL Express: 3-7 Days

DSV Untracked: 4-6 Weeks

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Product Overview

Eye Gene Eye Drops (10ml) is a popular over-the-counter ophthalmic solution used for the symptomatic relief of eye irritation. Classified as a topical ocular vasoconstrictor, it works by narrowing the blood vessels in the eye to reduce redness. In South Africa, it is a Schedule 0 (S0) medication, frequently used to refresh eyes that are tired from environmental strain, such as smoke, wind, or prolonged screen time. It also contains mild antiseptic properties to help prevent minor bacterial infections.

What the Product Is Used For

  • Redness Relief: Rapidly reduces the appearance of bloodshot eyes.
  • Soothes Irritation: Calms burning and stinging sensations caused by minor irritants.
  • Itching Relief: Helps alleviate the urge to rub eyes due to environmental allergies or hay fever.
  • Eye Strain: Refreshes eyes that feel "heavy" or tired after intense visual tasks (like driving or computer work).
  • Infection Prevention: Provides a mild antiseptic barrier against common surface bacteria.

Key Benefits

  • Instant Refreshment: Provides a cooling sensation that makes eyes feel revitalized almost immediately.
  • Clearer Appearance: The vasoconstrictor effect "whitens" the eyes, making them look clearer and healthier.
  • Sterile Formulation: Produced under strict pharmaceutical conditions to ensure safety for the ocular surface.
  • Convenient Size: The 10ml dropper bottle is easy to carry and apply whenever symptoms arise.

Active Ingredients

Each 100ml of the solution typically contains:

  • Phenylephrine Hydrochloride (0.043g): The active decongestant (vasoconstrictor) that reduces redness.
  • Benzalkonium Chloride (0.02% m/v): Acts as a preservative and provides mild antiseptic action.
  • Disodium Edetate (0.02% m/v): A stabilizing agent.
  • Purified Water & Buffering Salts: To maintain a pH level compatible with natural tears.

Dosage Form

Clear, sterile liquid eye drops.

Quantity / Size

Pack size: 10 ml. (Estimated retail price in SA: R73.99 – R82.99).

Directions for Use

  • Preparation: Wash your hands thoroughly. Wipe any crust or discharge from the eyelids with a clean tissue.
  • Application: Tilt your head back and gently pull down the lower eyelid. Squeeze 1 to 2 drops into the corner of the eye closest to the nose.
  • Technique: Open and close your eyes several times to spread the liquid evenly.
  • Frequency: Can be used every 3 to 4 hours as needed.

Warnings / Safety Information

  • 30-Day Rule: Discard the bottle 30 days after opening to avoid bacterial contamination.
  • Contact Lenses: DO NOT use while wearing soft contact lenses, as the preservative (Benzalkonium Chloride) can discolor them. Wait at least 15 minutes before reinserting lenses.
  • Medical Conditions: Consult a doctor if you have Glaucoma, high blood pressure, or heart disease before use.
  • Overuse: Avoid frequent or long-term use, as this can lead to "rebound redness" where the eyes become even redder once the drops wear off.
  • Vision: Your vision may be temporarily blurred after application; do not drive until your vision is clear.

Storage Instructions

Store at or below 25°C in a cool, dry place. Keep the bottle tightly closed in its original packaging to protect it from light. Keep out of reach of children.

Product Search Terms

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Overview

SA Pharmacy proudly serves customers across the globe with fast, secure, and professionally handled international delivery. Our products are dispatched through trusted international logistics partners who specialise in the safe transport of health, wellness, and pharmaceutical items.

At this time, we ship exclusively to international destinations. Orders are processed promptly, packaged with care, and handled in accordance with international pharmaceutical shipping standards to ensure product integrity throughout transit.

Our goal is to provide a smooth, transparent, and dependable delivery experience for every international customer—regardless of location.

Shipping Options

1. DHL Express Shipping (Non-Codeine Products Only)

  • Delivery time: 3–7 business days depending on destination.
  • Fully tracked door-to-door delivery.
  • Suitable for OTC medicines, supplements, beauty/skincare, natural/herbal products, and non-restricted pharmaceuticals.
  • DHL cannot transport codeine-containing products due to courier restrictions.

Learn more about DHL handling and timelines on our Shipping & Delivery page.

2. DSV Untracked Postal Service (Codeine Products Accepted)

  • Delivery time: 4–6 weeks to most destinations.
  • No tracking available for this method.
  • Only option for products containing codeine or other restricted substances that cannot be transported via DHL Express.
  • Customers must ensure import laws in their country permit receipt of such items.

For full guidelines on restricted items, please visit How Import Duties Work.

Important Notes

  • Processing time before dispatch is typically 24–48 hours, excluding weekends and public holidays.
  • Delivery times may vary depending on customs clearance in the destination country.
  • Products are securely and discreetly packaged for customer privacy and product integrity.
  • Any import duties, VAT, or customs charges are the responsibility of the customer.

For complete details, please refer to:

At South African Pharmacy (SA Pharmacy), we believe international customers deserve a clear understanding of how their orders move from South Africa to their doorstep.

This page explains the international shipping process step by step, outlines realistic timelines, and clarifies responsibilities—so you can order with confidence.

Step 1: Placing Your Order

You place your order directly on the SA Pharmacy website by:

  • Selecting your products

  • Entering your international shipping address

  • Completing payment securely

Once your order is placed, you will receive an order confirmation email.

Step 2: Order Review & Preparation

Before dispatch, every international order is reviewed to ensure:

  • Product accuracy

  • Suitability for international shipping

  • Compliance with our internal policies

Orders are then carefully packed to protect product integrity during transit.

If we identify any concerns that may affect shipment, we may contact you before dispatch.

Step 3: Dispatch from South Africa

Orders are shipped from South Africa using selected:

  • International postal services, or

  • Courier partners (depending on destination and service availability)

Once your order is dispatched:

  • You will receive a shipping confirmation

  • A tracking number will be provided where available

Step 4: International Transit

Your parcel travels from South Africa to your destination country.

During this stage:

  • Transit times vary by region

  • Tracking updates depend on the carrier and destination

  • Some postal services provide limited tracking once parcels leave South Africa

This stage is managed by international carriers and is outside SA Pharmacy’s direct control.

Step 5: Customs Processing (Important)

When your parcel arrives in your country, it will pass through customs clearance.

Customs authorities may:

  • Inspect the parcel

  • Assess duties or taxes

  • Request additional documentation

  • Delay, return, or reject the shipment based on local regulations

Please note:

  • Customs decisions are made by your local authorities

  • SA Pharmacy cannot influence clearance outcomes

  • Import rules differ by country

Step 6: Local Delivery

Once cleared by customs:

  • Your parcel is handed to a local postal service or courier

  • Final delivery is completed to your address

Delivery speed at this stage depends on your local carrier.

Estimated Delivery Timeframes

Delivery times are estimates and may vary:

  • Africa: 7–14 working days

  • UK / Europe: 10–21 working days

  • USA / Canada: 10–25 working days

  • Asia / Australia: 14–30 working days

Factors that may affect delivery time include:

  • Customs inspections

  • Public holidays

  • Peak shipping periods

  • Local postal delays

Customs Duties, Taxes & Fees

International shipments may be subject to:

  • Import duties

  • VAT or sales tax

  • Customs clearance fees

These charges:

  • Are determined by your local authorities

  • Are not included in your SA Pharmacy order

  • Are the responsibility of the customer

If Your Parcel Is Delayed or Held

If customs holds your parcel:

  • Respond promptly to any requests from customs or your carrier

  • Provide documentation if required

  • Contact us if you need assistance understanding the process

While we are happy to help where possible, SA Pharmacy cannot override customs decisions.

If a Shipment Is Rejected or Returned

In rare cases, shipments may be:

  • Returned to South Africa

  • Confiscated

  • Destroyed by customs

Please understand:

  • These outcomes are beyond our control

  • Refunds or reshipments may not be possible

  • This risk is part of international medicine importation

We encourage customers to confirm import legality before ordering.

Storage & Handling After Delivery

Upon receiving your order:

  • Store products according to manufacturer instructions

  • Protect medicines from heat, moisture, and direct sunlight

  • Keep products out of reach of children

If you have concerns about product condition on arrival, contact us promptly.

Our Commitment to Transparent Shipping

SA Pharmacy is committed to:

  • Honest delivery expectations

  • Clear communication

  • Responsible international dispatch

  • Supporting customers with information—not unrealistic promises

We would rather explain the process clearly than oversimplify it.

When to Contact Us Before Ordering

Please contact us before ordering if:

  • You are unsure whether a product can be imported into your country

  • You have questions about delivery timelines

  • You plan to place a larger-than-usual order

  • You need clarification on customs or tracking

We are here to help you order responsibly.

South African Pharmacy
Shipping transparently. Delivering responsibly. Serving globally.

Reviews

What our customers say about us

Fast Shipping to Canada

My order arrived faster than expected, and the tracking updates were accurate throughout. Packaging was secure, and everything was exactly as described. Excellent international delivery experience.

— Leonard P

Toronto, Canada

Excellent Customer Support

The support team responded to my questions within minutes and resolved everything professionally. It’s rare to find this level of service. I felt confident ordering again.

— Lewis C

Perth, Australia

Easy Ordering Process

The website is simple to navigate, and checkout was smooth. Finding my products took seconds. I appreciated the clear layout and quick confirmation email.

— Daniel S

London, UK

Trustworthy Service

I was hesitant at first, but the entire process was transparent and professional. The order updates and delivery tracking gave me peace of mind.

— Olivia J

Auckland, New Zealand

Reliable International Delivery

Even with long-distance shipping, my package arrived well-packed and on schedule. No issues with customs, and communication was excellent from start to finish.

— Ahmed R

Dubai, UAE

High-Quality Products

Everything I received was authentic, sealed, and properly packaged. The quality exceeded my expectations, and I appreciate the attention to detail in presentation.

— Fiona M

Dublin, Ireland