Burnshield Hydrogel 25ml
Burnshield Hydrogel 25ml
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Burnshield Hydrogel 25ml

R 80.27

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DHL Express: 3-7 Days

DSV Untracked: 4-6 Weeks

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Product Overview

Burnshield Hydrogel (25ml) is a sterile, water-based trauma gel specifically designed for the emergency treatment of minor burns and scalds. Manufactured in South Africa, it is a world-leading first-aid product that provides immediate cooling and pain relief. It is classified as a Schedule 0 (S0) medical device. The gel's primary function is to absorb and dissipate heat from the burn site, which helps to stop the "burning process" and minimize deep tissue damage. The 25ml tube is a compact, portable size ideal for home first-aid kits, vehicle glove boxes, or hiking packs.

What the Product Is Used For

  • Minor Burns & Scalds: Effective for heat-related injuries caused by fire, hot liquids (steam/water), and hot surfaces.
  • Sunburn: Provides rapid cooling and rehydration for painful, sun-damaged skin.
  • Radiation & Chemical Burns: Used as a secondary treatment after appropriate neutralisation or flushing of the area.
  • Hard-to-Reach Areas: The gel format allows for easy application on joints, the face, or other contoured areas where a flat dressing might not fit.
  • Wound Assessment: Because the gel turns clear upon application, it allows healthcare providers to monitor the wound without removing the treatment.

Key Benefits

  • Immediate Cooling: The high water content (96%) dissipates heat through evaporation, reducing pain and shock.
  • Non-Adherent: The gel is non-stick and will not adhere to the wound, making later dressing changes painless.
  • Anti-Bacterial Properties: Contains natural Tea Tree Oil, which helps prevent infection in the compromised skin.
  • Sterile & Safe: Gamma-irradiated for sterility and formulated to be non-toxic and non-irritant.
  • Safe for Children: Gentle enough for use on infants and young children.

Active Ingredients

The formulation is simple yet effective:

  • Purified Water (96%): The primary cooling and hydrating agent.
  • Melaleuca Alternifolia (Tea Tree) Oil: Provides natural antiseptic and antimicrobial benefits.
  • Gelling Agent: Gives the product its stable, non-runny consistency.

Dosage Form

A white to off-white, viscous gel that becomes transparent once applied to the skin.

Quantity / Size

Pack size: 25ml Squeeze Tube. Estimated Price in SA: R39.90 – R41.99. NAPPI Code: 607923003 (as part of the general Burnshield range).

Directions for Use

  • Apply Liberally: Squeeze the gel onto the burn area immediately after the injury. Ensure the application extends slightly beyond the edges of the burn.
  • Do Not Rub: Gently apply the gel; do not rub it into the sensitive tissue.
  • Secure: If necessary, cover the area with a non-adherent sterile dressing or a loose bandage to keep the gel in place.
  • Re-apply: If the gel evaporates and the wound feels hot again, re-apply more gel to keep the area cool and hydrated.

Warnings / Safety Information

  • Seek Medical Attention: For all serious burns (3rd degree, large surface area, or burns to the face/hands), seek professional medical help immediately.
  • Chemical Burns: Ensure the chemical agent is thoroughly flushed with water for at least 20 minutes before applying Burnshield.
  • External Use Only: Do not ingest. Avoid contact with the eyes.
  • Sterility: Do not use if the tube is punctured or the seal is broken.

Storage Instructions

Store in a cool, dry place below 30°C. Do not freeze. While the product has a 5-year shelf life, check the expiry date on the crimp of the tube regularly. Keep out of reach of children.

Product Search Terms

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Overview

SA Pharmacy proudly serves customers across the globe with fast, secure, and professionally handled international delivery. Our products are dispatched through trusted international logistics partners who specialise in the safe transport of health, wellness, and pharmaceutical items.

At this time, we ship exclusively to international destinations. Orders are processed promptly, packaged with care, and handled in accordance with international pharmaceutical shipping standards to ensure product integrity throughout transit.

Our goal is to provide a smooth, transparent, and dependable delivery experience for every international customer—regardless of location.

Shipping Options

1. DHL Express Shipping (Non-Codeine Products Only)

  • Delivery time: 3–7 business days depending on destination.
  • Fully tracked door-to-door delivery.
  • Suitable for OTC medicines, supplements, beauty/skincare, natural/herbal products, and non-restricted pharmaceuticals.
  • DHL cannot transport codeine-containing products due to courier restrictions.

Learn more about DHL handling and timelines on our Shipping & Delivery page.

2. DSV Untracked Postal Service (Codeine Products Accepted)

  • Delivery time: 4–6 weeks to most destinations.
  • No tracking available for this method.
  • Only option for products containing codeine or other restricted substances that cannot be transported via DHL Express.
  • Customers must ensure import laws in their country permit receipt of such items.

For full guidelines on restricted items, please visit How Import Duties Work.

Important Notes

  • Processing time before dispatch is typically 24–48 hours, excluding weekends and public holidays.
  • Delivery times may vary depending on customs clearance in the destination country.
  • Products are securely and discreetly packaged for customer privacy and product integrity.
  • Any import duties, VAT, or customs charges are the responsibility of the customer.

For complete details, please refer to:

At South African Pharmacy (SA Pharmacy), we believe international customers deserve a clear understanding of how their orders move from South Africa to their doorstep.

This page explains the international shipping process step by step, outlines realistic timelines, and clarifies responsibilities—so you can order with confidence.

Step 1: Placing Your Order

You place your order directly on the SA Pharmacy website by:

  • Selecting your products

  • Entering your international shipping address

  • Completing payment securely

Once your order is placed, you will receive an order confirmation email.

Step 2: Order Review & Preparation

Before dispatch, every international order is reviewed to ensure:

  • Product accuracy

  • Suitability for international shipping

  • Compliance with our internal policies

Orders are then carefully packed to protect product integrity during transit.

If we identify any concerns that may affect shipment, we may contact you before dispatch.

Step 3: Dispatch from South Africa

Orders are shipped from South Africa using selected:

  • International postal services, or

  • Courier partners (depending on destination and service availability)

Once your order is dispatched:

  • You will receive a shipping confirmation

  • A tracking number will be provided where available

Step 4: International Transit

Your parcel travels from South Africa to your destination country.

During this stage:

  • Transit times vary by region

  • Tracking updates depend on the carrier and destination

  • Some postal services provide limited tracking once parcels leave South Africa

This stage is managed by international carriers and is outside SA Pharmacy’s direct control.

Step 5: Customs Processing (Important)

When your parcel arrives in your country, it will pass through customs clearance.

Customs authorities may:

  • Inspect the parcel

  • Assess duties or taxes

  • Request additional documentation

  • Delay, return, or reject the shipment based on local regulations

Please note:

  • Customs decisions are made by your local authorities

  • SA Pharmacy cannot influence clearance outcomes

  • Import rules differ by country

Step 6: Local Delivery

Once cleared by customs:

  • Your parcel is handed to a local postal service or courier

  • Final delivery is completed to your address

Delivery speed at this stage depends on your local carrier.

Estimated Delivery Timeframes

Delivery times are estimates and may vary:

  • Africa: 7–14 working days

  • UK / Europe: 10–21 working days

  • USA / Canada: 10–25 working days

  • Asia / Australia: 14–30 working days

Factors that may affect delivery time include:

  • Customs inspections

  • Public holidays

  • Peak shipping periods

  • Local postal delays

Customs Duties, Taxes & Fees

International shipments may be subject to:

  • Import duties

  • VAT or sales tax

  • Customs clearance fees

These charges:

  • Are determined by your local authorities

  • Are not included in your SA Pharmacy order

  • Are the responsibility of the customer

If Your Parcel Is Delayed or Held

If customs holds your parcel:

  • Respond promptly to any requests from customs or your carrier

  • Provide documentation if required

  • Contact us if you need assistance understanding the process

While we are happy to help where possible, SA Pharmacy cannot override customs decisions.

If a Shipment Is Rejected or Returned

In rare cases, shipments may be:

  • Returned to South Africa

  • Confiscated

  • Destroyed by customs

Please understand:

  • These outcomes are beyond our control

  • Refunds or reshipments may not be possible

  • This risk is part of international medicine importation

We encourage customers to confirm import legality before ordering.

Storage & Handling After Delivery

Upon receiving your order:

  • Store products according to manufacturer instructions

  • Protect medicines from heat, moisture, and direct sunlight

  • Keep products out of reach of children

If you have concerns about product condition on arrival, contact us promptly.

Our Commitment to Transparent Shipping

SA Pharmacy is committed to:

  • Honest delivery expectations

  • Clear communication

  • Responsible international dispatch

  • Supporting customers with information—not unrealistic promises

We would rather explain the process clearly than oversimplify it.

When to Contact Us Before Ordering

Please contact us before ordering if:

  • You are unsure whether a product can be imported into your country

  • You have questions about delivery timelines

  • You plan to place a larger-than-usual order

  • You need clarification on customs or tracking

We are here to help you order responsibly.

South African Pharmacy
Shipping transparently. Delivering responsibly. Serving globally.

Reviews

What our customers say about us

Fast Shipping to Canada

My order arrived faster than expected, and the tracking updates were accurate throughout. Packaging was secure, and everything was exactly as described. Excellent international delivery experience.

— Leonard P

Toronto, Canada

Excellent Customer Support

The support team responded to my questions within minutes and resolved everything professionally. It’s rare to find this level of service. I felt confident ordering again.

— Lewis C

Perth, Australia

Easy Ordering Process

The website is simple to navigate, and checkout was smooth. Finding my products took seconds. I appreciated the clear layout and quick confirmation email.

— Daniel S

London, UK

Trustworthy Service

I was hesitant at first, but the entire process was transparent and professional. The order updates and delivery tracking gave me peace of mind.

— Olivia J

Auckland, New Zealand

Reliable International Delivery

Even with long-distance shipping, my package arrived well-packed and on schedule. No issues with customs, and communication was excellent from start to finish.

— Ahmed R

Dubai, UAE

High-Quality Products

Everything I received was authentic, sealed, and properly packaged. The quality exceeded my expectations, and I appreciate the attention to detail in presentation.

— Fiona M

Dublin, Ireland