I think they were confiscated by Customs, I didn't receive them.
I was in Cape Town last September and had a box and they were so helpful after my hernia surgery.
Thank you for contacting me.
Laurel Kaftal
- SKU: 8913035
- BARCODE:
- VENDOR: Bausch+Lomb
- TYPE: Contact Lens Solution
Bausch+Lomb ReNu Multi-Purpose Soaking Solution 360ml
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Product Overview
Bausch + Lomb ReNu Multi-Purpose Solution (often referred to as ReNu Fresh or ReNu Sensitive) is an all-in-one care system designed for the daily maintenance of soft contact lenses, including silicone hydrogels. It is specifically formulated to be "as gentle as your natural tears," making it an ideal choice for users with sensitive eyes. This solution simplifies the lens care routine by performing every necessary step—cleaning, disinfecting, and storing—within a single bottle.
What the Product Is Used For
- Daily Cleaning: Removes accumulations of film, debris, and lipids that build up during wear.
- Disinfection: Uses a proven antimicrobial system to destroy harmful microorganisms on the lens surface.
- Protein Removal: Effectively loosens and removes protein deposits, which can cause cloudiness and discomfort.
- Rinsing & Storage: Safely rinses lenses before insertion and keeps them hydrated and clean for up to 30 days in a closed case.
- Lubrication: Conditions the lens surface to maintain moisture and comfort throughout the day.
Key Benefits
- Gentle Formula: pH-balanced to match natural tears, reducing the likelihood of stinging or irritation upon insertion.
- No Separate Cleaner Needed: When used with the recommended "rub" regimen, it eliminates the need for a separate enzymatic or daily cleaner.
- Triple Disinfectant System: (In Advanced versions) Utilizes three disinfectants to provide exceptional protection against germs.
- Long-Lasting Moisture: Helps prevent lens dryness by providing up to 20 hours of moisture retention.
- Lens Case Included: Most 360ml packs include a new, sterile lens case to ensure hygienic storage.
Active Ingredients
Each ml of solution typically contains:
- Polyaminopropyl Biguanide (Dymed™) - 0.0005 mg: A highly effective disinfectant that kills bacteria and fungi.
- Poloxamine: A surfactant that removes environmental debris and lipid deposits while enhancing wettability.
- Hydranate (Hydroxyalkyl Phosphonate): Specifically targets and removes protein build-up.
- Boric Acid & Sodium Borate: Act as buffering agents to maintain the correct pH balance.
- Edetate Disodium (0.11% m/v): A preservative and chelating agent that assists in cleaning.
Dosage Form
sterile aqueous solution
Quantity / Size
Pack size: 360 ml (Standard home-use size; also available in 120ml and 240ml).
Directions for Use (The Rub Regimen)
- Wash & Dry: Always wash and dry your hands thoroughly before handling lenses.
- Rub: Place at least 3 drops of solution on each side of the lens surface and gently rub with your pinky finger for 20 seconds.
- Rinse: Thoroughly rinse each side of the lens for 5 seconds with fresh solution.
- Soak: Place the cleaned lenses in the provided case and fill with fresh solution. Soak for at least 4 hours (or overnight).
- Fresh Start: Always discard the old solution from the case after each use. Never "top off" old solution.
Warnings / Safety Information
- No Tap Water: Never rinse your lenses or lens case with tap, bottled, or distilled water, as this can lead to severe eye infections (Acanthamoeba keratitis).
- Discard Date: Discard any remaining solution 90 days after opening the bottle.
- Not for Heat Disinfection: This solution is designed for chemical disinfection only; do not use with heat methods.
- Allergies: If you are allergic to any listed ingredient, do not use the product.
- Saliva: Never use saliva to wet or clean your lenses.
Storage Instructions
Store at room temperature (below 25°C). Keep the bottle tightly closed when not in use. Do not touch the tip of the container to any surface to avoid contamination.
Product Search Terms
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Overview
SA Pharmacy proudly serves customers across the globe with fast, secure, and professionally handled international delivery. Our products are dispatched through trusted international logistics partners who specialise in the safe transport of health, wellness, and pharmaceutical items.
At this time, we ship exclusively to international destinations. Orders are processed promptly, packaged with care, and handled in accordance with international pharmaceutical shipping standards to ensure product integrity throughout transit.
Our goal is to provide a smooth, transparent, and dependable delivery experience for every international customer—regardless of location.
Shipping Options
1. DHL Express Shipping (Non-Codeine Products Only)
- Delivery time: 3–7 business days depending on destination.
- Fully tracked door-to-door delivery.
- Suitable for OTC medicines, supplements, beauty/skincare, natural/herbal products, and non-restricted pharmaceuticals.
- DHL cannot transport codeine-containing products due to courier restrictions.
Learn more about DHL handling and timelines on our Shipping & Delivery page.
2. DSV Untracked Postal Service (Codeine Products Accepted)
- Delivery time: 4–6 weeks to most destinations.
- No tracking available for this method.
- Only option for products containing codeine or other restricted substances that cannot be transported via DHL Express.
- Customers must ensure import laws in their country permit receipt of such items.
For full guidelines on restricted items, please visit How Import Duties Work.
Important Notes
- Processing time before dispatch is typically 24–48 hours, excluding weekends and public holidays.
- Delivery times may vary depending on customs clearance in the destination country.
- Products are securely and discreetly packaged for customer privacy and product integrity.
- Any import duties, VAT, or customs charges are the responsibility of the customer.
For complete details, please refer to:
At South African Pharmacy (SA Pharmacy), we believe international customers deserve a clear understanding of how their orders move from South Africa to their doorstep.
This page explains the international shipping process step by step, outlines realistic timelines, and clarifies responsibilities—so you can order with confidence.
Step 1: Placing Your Order
You place your order directly on the SA Pharmacy website by:
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Selecting your products
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Entering your international shipping address
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Completing payment securely
Once your order is placed, you will receive an order confirmation email.
Step 2: Order Review & Preparation
Before dispatch, every international order is reviewed to ensure:
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Product accuracy
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Suitability for international shipping
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Compliance with our internal policies
Orders are then carefully packed to protect product integrity during transit.
If we identify any concerns that may affect shipment, we may contact you before dispatch.
Step 3: Dispatch from South Africa
Orders are shipped from South Africa using selected:
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International postal services, or
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Courier partners (depending on destination and service availability)
Once your order is dispatched:
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You will receive a shipping confirmation
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A tracking number will be provided where available
Step 4: International Transit
Your parcel travels from South Africa to your destination country.
During this stage:
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Transit times vary by region
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Tracking updates depend on the carrier and destination
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Some postal services provide limited tracking once parcels leave South Africa
This stage is managed by international carriers and is outside SA Pharmacy’s direct control.
Step 5: Customs Processing (Important)
When your parcel arrives in your country, it will pass through customs clearance.
Customs authorities may:
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Inspect the parcel
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Assess duties or taxes
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Request additional documentation
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Delay, return, or reject the shipment based on local regulations
Please note:
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Customs decisions are made by your local authorities
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SA Pharmacy cannot influence clearance outcomes
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Import rules differ by country
Step 6: Local Delivery
Once cleared by customs:
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Your parcel is handed to a local postal service or courier
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Final delivery is completed to your address
Delivery speed at this stage depends on your local carrier.
Estimated Delivery Timeframes
Delivery times are estimates and may vary:
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Africa: 7–14 working days
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UK / Europe: 10–21 working days
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USA / Canada: 10–25 working days
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Asia / Australia: 14–30 working days
Factors that may affect delivery time include:
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Customs inspections
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Public holidays
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Peak shipping periods
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Local postal delays
Customs Duties, Taxes & Fees
International shipments may be subject to:
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Import duties
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VAT or sales tax
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Customs clearance fees
These charges:
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Are determined by your local authorities
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Are not included in your SA Pharmacy order
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Are the responsibility of the customer
If Your Parcel Is Delayed or Held
If customs holds your parcel:
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Respond promptly to any requests from customs or your carrier
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Provide documentation if required
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Contact us if you need assistance understanding the process
While we are happy to help where possible, SA Pharmacy cannot override customs decisions.
If a Shipment Is Rejected or Returned
In rare cases, shipments may be:
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Returned to South Africa
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Confiscated
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Destroyed by customs
Please understand:
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These outcomes are beyond our control
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Refunds or reshipments may not be possible
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This risk is part of international medicine importation
We encourage customers to confirm import legality before ordering.
Storage & Handling After Delivery
Upon receiving your order:
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Store products according to manufacturer instructions
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Protect medicines from heat, moisture, and direct sunlight
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Keep products out of reach of children
If you have concerns about product condition on arrival, contact us promptly.
Our Commitment to Transparent Shipping
SA Pharmacy is committed to:
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Honest delivery expectations
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Clear communication
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Responsible international dispatch
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Supporting customers with information—not unrealistic promises
We would rather explain the process clearly than oversimplify it.
When to Contact Us Before Ordering
Please contact us before ordering if:
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You are unsure whether a product can be imported into your country
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You have questions about delivery timelines
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You plan to place a larger-than-usual order
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You need clarification on customs or tracking
We are here to help you order responsibly.
South African Pharmacy
Shipping transparently. Delivering responsibly. Serving globally.
Reviews
What our customers say about us
Fast Shipping to Canada
My order arrived faster than expected, and the tracking updates were accurate throughout. Packaging was secure, and everything was exactly as described. Excellent international delivery experience.
Excellent Customer Support
The support team responded to my questions within minutes and resolved everything professionally. It’s rare to find this level of service. I felt confident ordering again.
Easy Ordering Process
The website is simple to navigate, and checkout was smooth. Finding my products took seconds. I appreciated the clear layout and quick confirmation email.
Trustworthy Service
I was hesitant at first, but the entire process was transparent and professional. The order updates and delivery tracking gave me peace of mind.
Reliable International Delivery
Even with long-distance shipping, my package arrived well-packed and on schedule. No issues with customs, and communication was excellent from start to finish.
High-Quality Products
Everything I received was authentic, sealed, and properly packaged. The quality exceeded my expectations, and I appreciate the attention to detail in presentation.