Artelac Advance Lipids Eye Drops 10ml
Artelac Advance Lipids Eye Drops 10ml
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Artelac Advance Lipids Eye Drops 10ml

R 391.00

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DHL Express: 3-7 Days

DSV Untracked: 4-6 Weeks

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Product Overview

Artelac Advance Lipids (10ml) is an advanced, lipid-restoring eye drop designed to provide long-lasting relief for people suffering from evaporative dry eye. Unlike standard saline drops, this formula targets the outermost oily (lipid) layer of the tear film. By supplementing this layer, the drops prevent your natural tears from evaporating too quickly, which is the primary cause of dryness in over 80% of sufferers. In South Africa, it is a top recommendation for chronic dry eye and those living in dry, windy climates.

What the Product Is Used For

  • Evaporative Dry Eye: Specifically formulated for eyes that feel dry despite producing enough "watery" tears.
  • Chronic Irritation: Relieves persistent burning, stinging, and the sensation of "sand" in the eyes.
  • Excessive Tearing: Ironically helps "watery eyes" by stabilizing the tear film so the eye doesn't overcompensate with poor-quality tears.
  • Environmental Triggers: Protects against dryness caused by air conditioning, wind, smoke, and digital screen use.

Key Benefits

  • Triple Action: Lubricates the eye surface, hydrates the corneal cells, and restores the lipid layer to lock in moisture.
  • Extended Comfort: Provides a thicker, more protective shield than standard drops, requiring fewer applications.
  • Soothing Consistency: The milky-looking emulsion feels silky upon application, instantly calming irritation.
  • High Tolerance: Formulated to be gentle on the ocular surface for those who require daily, long-term support.

Active Ingredients & Composition

  • Triglycerides (Lipids): Act as a supplement to the natural meibum (oil) to prevent tear evaporation.
  • Carbomer: A lubricating polymer that helps the drop cling to the surface of the eye for sustained relief.
  • Glycerin: A powerful humectant that draws moisture into the eye tissue.
  • Cetrimide: Used as a preservative in the multi-dose bottle to maintain sterility.
  • Purified Water: The sterile base for the emulsion.

Quantity / Size

  • Pack size: 10 ml.
  • Format: Sterile lipid-emulsion (appears milky/cloudy in the bottle).
  • Scheduling: S0 (Over-the-counter).
  • Product Main Barcode: 4030571003463 (Standard Artelac Lipids 10ml).

Usage Instructions

  • Step 1: Wash hands. Shake the bottle gently before use to ensure the emulsion is mixed.
  • Step 2: Instill 1 drop into the conjunctival sac (the pocket of the lower lid) 3 to 5 times daily, or as needed.
  • Step 3: Close your eye and move it around to ensure the lipids spread across the entire surface.
  • Expiry: Discard any remaining solution 6 months (24 weeks) after opening.

Warnings / Safety Information

  • Contact Lenses: Artelac Lipids should not be used while wearing contact lenses. Remove lenses before application and wait at least 15 minutes before reinserting them, as the lipids can cloud the lens.
  • Blurred Vision: Due to its viscosity, you may experience brief blurring immediately after use. Wait for your vision to clear before driving.
  • Interaction: If using other eye medications, wait at least 15 minutes between applications (use Artelac Lipids last).

Storage Instructions

Store below 25°C in a cool, dry place. Do not freeze. Keep the bottle tightly capped and out of direct sunlight. Keep out of reach of children.

Product Search Terms

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Overview

SA Pharmacy proudly serves customers across the globe with fast, secure, and professionally handled international delivery. Our products are dispatched through trusted international logistics partners who specialise in the safe transport of health, wellness, and pharmaceutical items.

At this time, we ship exclusively to international destinations. Orders are processed promptly, packaged with care, and handled in accordance with international pharmaceutical shipping standards to ensure product integrity throughout transit.

Our goal is to provide a smooth, transparent, and dependable delivery experience for every international customer—regardless of location.

Shipping Options

1. DHL Express Shipping (Non-Codeine Products Only)

  • Delivery time: 3–7 business days depending on destination.
  • Fully tracked door-to-door delivery.
  • Suitable for OTC medicines, supplements, beauty/skincare, natural/herbal products, and non-restricted pharmaceuticals.
  • DHL cannot transport codeine-containing products due to courier restrictions.

Learn more about DHL handling and timelines on our Shipping & Delivery page.

2. DSV Untracked Postal Service (Codeine Products Accepted)

  • Delivery time: 4–6 weeks to most destinations.
  • No tracking available for this method.
  • Only option for products containing codeine or other restricted substances that cannot be transported via DHL Express.
  • Customers must ensure import laws in their country permit receipt of such items.

For full guidelines on restricted items, please visit How Import Duties Work.

Important Notes

  • Processing time before dispatch is typically 24–48 hours, excluding weekends and public holidays.
  • Delivery times may vary depending on customs clearance in the destination country.
  • Products are securely and discreetly packaged for customer privacy and product integrity.
  • Any import duties, VAT, or customs charges are the responsibility of the customer.

For complete details, please refer to:

At South African Pharmacy (SA Pharmacy), we believe international customers deserve a clear understanding of how their orders move from South Africa to their doorstep.

This page explains the international shipping process step by step, outlines realistic timelines, and clarifies responsibilities—so you can order with confidence.

Step 1: Placing Your Order

You place your order directly on the SA Pharmacy website by:

  • Selecting your products

  • Entering your international shipping address

  • Completing payment securely

Once your order is placed, you will receive an order confirmation email.

Step 2: Order Review & Preparation

Before dispatch, every international order is reviewed to ensure:

  • Product accuracy

  • Suitability for international shipping

  • Compliance with our internal policies

Orders are then carefully packed to protect product integrity during transit.

If we identify any concerns that may affect shipment, we may contact you before dispatch.

Step 3: Dispatch from South Africa

Orders are shipped from South Africa using selected:

  • International postal services, or

  • Courier partners (depending on destination and service availability)

Once your order is dispatched:

  • You will receive a shipping confirmation

  • A tracking number will be provided where available

Step 4: International Transit

Your parcel travels from South Africa to your destination country.

During this stage:

  • Transit times vary by region

  • Tracking updates depend on the carrier and destination

  • Some postal services provide limited tracking once parcels leave South Africa

This stage is managed by international carriers and is outside SA Pharmacy’s direct control.

Step 5: Customs Processing (Important)

When your parcel arrives in your country, it will pass through customs clearance.

Customs authorities may:

  • Inspect the parcel

  • Assess duties or taxes

  • Request additional documentation

  • Delay, return, or reject the shipment based on local regulations

Please note:

  • Customs decisions are made by your local authorities

  • SA Pharmacy cannot influence clearance outcomes

  • Import rules differ by country

Step 6: Local Delivery

Once cleared by customs:

  • Your parcel is handed to a local postal service or courier

  • Final delivery is completed to your address

Delivery speed at this stage depends on your local carrier.

Estimated Delivery Timeframes

Delivery times are estimates and may vary:

  • Africa: 7–14 working days

  • UK / Europe: 10–21 working days

  • USA / Canada: 10–25 working days

  • Asia / Australia: 14–30 working days

Factors that may affect delivery time include:

  • Customs inspections

  • Public holidays

  • Peak shipping periods

  • Local postal delays

Customs Duties, Taxes & Fees

International shipments may be subject to:

  • Import duties

  • VAT or sales tax

  • Customs clearance fees

These charges:

  • Are determined by your local authorities

  • Are not included in your SA Pharmacy order

  • Are the responsibility of the customer

If Your Parcel Is Delayed or Held

If customs holds your parcel:

  • Respond promptly to any requests from customs or your carrier

  • Provide documentation if required

  • Contact us if you need assistance understanding the process

While we are happy to help where possible, SA Pharmacy cannot override customs decisions.

If a Shipment Is Rejected or Returned

In rare cases, shipments may be:

  • Returned to South Africa

  • Confiscated

  • Destroyed by customs

Please understand:

  • These outcomes are beyond our control

  • Refunds or reshipments may not be possible

  • This risk is part of international medicine importation

We encourage customers to confirm import legality before ordering.

Storage & Handling After Delivery

Upon receiving your order:

  • Store products according to manufacturer instructions

  • Protect medicines from heat, moisture, and direct sunlight

  • Keep products out of reach of children

If you have concerns about product condition on arrival, contact us promptly.

Our Commitment to Transparent Shipping

SA Pharmacy is committed to:

  • Honest delivery expectations

  • Clear communication

  • Responsible international dispatch

  • Supporting customers with information—not unrealistic promises

We would rather explain the process clearly than oversimplify it.

When to Contact Us Before Ordering

Please contact us before ordering if:

  • You are unsure whether a product can be imported into your country

  • You have questions about delivery timelines

  • You plan to place a larger-than-usual order

  • You need clarification on customs or tracking

We are here to help you order responsibly.

South African Pharmacy
Shipping transparently. Delivering responsibly. Serving globally.

Reviews

What our customers say about us

Fast Shipping to Canada

My order arrived faster than expected, and the tracking updates were accurate throughout. Packaging was secure, and everything was exactly as described. Excellent international delivery experience.

— Leonard P

Toronto, Canada

Excellent Customer Support

The support team responded to my questions within minutes and resolved everything professionally. It’s rare to find this level of service. I felt confident ordering again.

— Lewis C

Perth, Australia

Easy Ordering Process

The website is simple to navigate, and checkout was smooth. Finding my products took seconds. I appreciated the clear layout and quick confirmation email.

— Daniel S

London, UK

Trustworthy Service

I was hesitant at first, but the entire process was transparent and professional. The order updates and delivery tracking gave me peace of mind.

— Olivia J

Auckland, New Zealand

Reliable International Delivery

Even with long-distance shipping, my package arrived well-packed and on schedule. No issues with customs, and communication was excellent from start to finish.

— Ahmed R

Dubai, UAE

High-Quality Products

Everything I received was authentic, sealed, and properly packaged. The quality exceeded my expectations, and I appreciate the attention to detail in presentation.

— Fiona M

Dublin, Ireland