International Customers Guide

International Customers Guide

Welcome to South African Pharmacy (SA Pharmacy).
This guide is designed specifically for international customers to help you understand how ordering medicines from South Africa works, what to expect, and how to place your order with confidence.

We encourage all international customers to read this page carefully before placing an order.

Who This Guide Is For

This guide applies to customers who:

  • Are ordering from outside South Africa

  • Wish to have medicines shipped internationally

  • Are purchasing for personal use

  • Want clear, honest information about cross-border ordering

What You Can Order

SA Pharmacy primarily offers:

  • Over-the-Counter (OTC) medicines

  • Wellness and health products

  • Personal care and pharmacy essentials

Our product selection is carefully curated to include items that are commonly accepted by international courier and postal systems.

However, please note:

  • Products that are OTC in South Africa may be restricted in other countries

  • Some items may be unsuitable for international shipping due to local regulations

Before You Place an Order (Important)

As an international customer, it is your responsibility to ensure that:

  • The products you are ordering are legal to import into your country

  • You understand any local prescription or quantity restrictions

  • You are ordering for personal use, unless otherwise permitted by law

SA Pharmacy cannot provide legal advice on foreign import laws, but we aim to provide transparent information to help you make informed decisions.

How International Shipping Works

  1. Order Placement
    You place your order on our website and complete payment.

  2. Order Review
    Your order is reviewed for accuracy, product suitability, and shipping feasibility.

  3. Dispatch from South Africa
    Orders are shipped from South Africa using selected postal or courier services.

  4. Customs Processing
    Your parcel will be assessed by customs in your destination country.

  5. Final Delivery
    Delivery times vary depending on destination, customs clearance, and local carriers.

Delivery Times

International delivery times vary by country and shipping method.

Typical timelines:

  • Africa: 7–14 working days

  • Europe / UK: 10–21 working days

  • USA / Canada: 10–25 working days

  • Asia / Australia: 14–30 working days

Please note:

  • Customs delays are beyond our control

  • Peak seasons and public holidays may extend delivery times

Customs, Duties & Import Charges

International shipments may be subject to:

  • Customs inspections

  • Import duties

  • Taxes or clearance fees

These charges are:

  • Determined by your local customs authority

  • Payable by the customer

  • Not included in your SA Pharmacy order total

SA Pharmacy does not influence customs decisions and cannot guarantee clearance.

Tracking Your Order

Once your order has been dispatched:

  • You will receive a tracking number (where applicable)

  • Tracking updates depend on the carrier and destination country

  • Some postal services provide limited tracking once parcels leave South Africa

We recommend monitoring your parcel and responding promptly to any customs requests.

If Customs Holds or Rejects Your Order

In rare cases:

  • Customs may request additional information

  • Parcels may be delayed, returned, or rejected

Please understand:

  • SA Pharmacy is not responsible for customs decisions

  • Refunds or reshipments may not be possible in such cases

  • This risk is inherent in international medicine importation

Transparency upfront helps avoid misunderstandings later.

Storage & Handling Upon Delivery

Once you receive your order:

  • Store medicines according to label instructions

  • Avoid exposure to excessive heat or moisture

  • Keep products out of reach of children

If you have concerns about product condition upon arrival, contact us promptly.

Returns & Refunds (International Orders)

Due to the nature of medicines and international shipping:

  • Returns are limited

  • Opened or used medicines cannot be accepted

  • Refunds are assessed on a case-by-case basis in line with our policy

Please review our Returns & Refund Policy before ordering.

When to Contact Us Before Ordering

We strongly encourage you to contact us if:

  • You are unsure whether a product can be shipped to your country

  • You have questions about quantity limits

  • You need clarification on shipping or customs

  • You want confirmation before placing a large order

We are here to help you order responsibly.

Our Commitment to International Customers

SA Pharmacy is committed to:

  • Clear communication

  • Honest expectations

  • Responsible international shipping

  • Long-term trust with global customers

We would rather guide you correctly before purchase than disappoint you afterward.

Final Reminder

By placing an order with South African Pharmacy, you acknowledge that:

  • You understand your local import regulations

  • You accept responsibility for customs clearance

  • You are ordering at your own discretion

South African Pharmacy
Trusted medicines. Sourced responsibly. Delivered globally.