I think they were confiscated by Customs, I didn't receive them.
I was in Cape Town last September and had a box and they were so helpful after my hernia surgery.
Thank you for contacting me.
Laurel Kaftal
Product Overview
Cetoderm All Purpose Moisturising Cream (450ml) is a dermatologist-recommended, intensive emollient designed for the daily management of dry, sensitive, and compromised skin. It is a non-greasy, "all-purpose" cream that is free from common irritants like colorants and fragrances. Cetoderm is highly versatile, serving as a deep moisturizer, a soap substitute, and a base for dermatological preparations, making it a staple for families and individuals with eczema-prone skin.
What the Product Is Used For
- Daily Moisturizing: Provides long-lasting hydration for the face and body.
- Eczema & Dermatitis Management: Soothes itching and reduces the redness associated with flare-ups.
- Soap Substitute: Can be used instead of harsh soaps to cleanse the skin without stripping its natural oils.
- Skin Barrier Repair: Helps restore the protective acid mantle of the skin, preventing moisture loss.
- Pre-Moisturizer: Ideal for use after bathing or swimming to lock in hydration.
Key Benefits
- Dermatologist Recommended: Formulated to meet high clinical standards for sensitive skin care.
- Non-Greasy Formula: Absorbs quickly into the skin, leaving a smooth finish without a sticky residue.
- Fragrance & Colorant Free: Minimizes the risk of allergic reactions and skin irritation.
- Large Value Size: The 450ml tub is practical for frequent, full-body application and shared family use.
- Multi-Functional: Replaces the need for separate cleansers and lotions for those with very reactive skin.
Active Ingredients & Composition
- White Soft Paraffin: Provides an occlusive layer to trap moisture and protect the skin.
- Liquid Paraffin: Acts as an emollient to soften and smooth the skin surface.
- Purified Water: Provides the necessary hydration to the cream's base.
- Emulsifying Wax: Helps combine the oil and water components for a smooth consistency.
Quantity / Size
- Pack size: 450 ml.
- Format: Thick emollient cream in a sturdy tub.
- Skin Type: Dry, Sensitive, and Eczema-prone skin.
- Product Main Barcode: 6009800263307 (Standard Cetoderm 450ml).
Usage Instructions
- As a Moisturizer: Apply liberally to the affected areas as often as needed. For best results, apply immediately after washing while the skin is still damp.
- As a Soap Substitute: Apply to the skin before showering, massage gently, and rinse off with lukewarm water.
- Note: Always massage the cream in the direction of hair growth to avoid blocking hair follicles.
Warnings / Safety Information
- External Use: For external use only.
- Fire Hazard: Paraffin-based products can become a fire hazard if soaked into clothing or bedding; keep away from open flames.
- Eye Contact: If the product enters the eyes, rinse thoroughly with clean water.
- Sensitivity: Although formulated for sensitive skin, discontinue use if a rash or irritation occurs.
Storage Instructions
Store in a cool, dry place below 25°C. Ensure the lid is replaced firmly after each use to prevent contamination and to keep the cream from drying out.
Product Search Terms
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Overview
SA Pharmacy proudly serves customers across the globe with fast, secure, and professionally handled international delivery. Our products are dispatched through trusted international logistics partners who specialise in the safe transport of health, wellness, and pharmaceutical items.
At this time, we ship exclusively to international destinations. Orders are processed promptly, packaged with care, and handled in accordance with international pharmaceutical shipping standards to ensure product integrity throughout transit.
Our goal is to provide a smooth, transparent, and dependable delivery experience for every international customer—regardless of location.
Shipping Options
1. DHL Express Shipping (Non-Codeine Products Only)
- Delivery time: 3–7 business days depending on destination.
- Fully tracked door-to-door delivery.
- Suitable for OTC medicines, supplements, beauty/skincare, natural/herbal products, and non-restricted pharmaceuticals.
- DHL cannot transport codeine-containing products due to courier restrictions.
Learn more about DHL handling and timelines on our Shipping & Delivery page.
2. DSV Untracked Postal Service (Codeine Products Accepted)
- Delivery time: 4–6 weeks to most destinations.
- No tracking available for this method.
- Only option for products containing codeine or other restricted substances that cannot be transported via DHL Express.
- Customers must ensure import laws in their country permit receipt of such items.
For full guidelines on restricted items, please visit How Import Duties Work.
Important Notes
- Processing time before dispatch is typically 24–48 hours, excluding weekends and public holidays.
- Delivery times may vary depending on customs clearance in the destination country.
- Products are securely and discreetly packaged for customer privacy and product integrity.
- Any import duties, VAT, or customs charges are the responsibility of the customer.
For complete details, please refer to:
At South African Pharmacy (SA Pharmacy), we believe international customers deserve a clear understanding of how their orders move from South Africa to their doorstep.
This page explains the international shipping process step by step, outlines realistic timelines, and clarifies responsibilities—so you can order with confidence.
Step 1: Placing Your Order
You place your order directly on the SA Pharmacy website by:
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Selecting your products
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Entering your international shipping address
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Completing payment securely
Once your order is placed, you will receive an order confirmation email.
Step 2: Order Review & Preparation
Before dispatch, every international order is reviewed to ensure:
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Product accuracy
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Suitability for international shipping
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Compliance with our internal policies
Orders are then carefully packed to protect product integrity during transit.
If we identify any concerns that may affect shipment, we may contact you before dispatch.
Step 3: Dispatch from South Africa
Orders are shipped from South Africa using selected:
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International postal services, or
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Courier partners (depending on destination and service availability)
Once your order is dispatched:
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You will receive a shipping confirmation
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A tracking number will be provided where available
Step 4: International Transit
Your parcel travels from South Africa to your destination country.
During this stage:
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Transit times vary by region
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Tracking updates depend on the carrier and destination
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Some postal services provide limited tracking once parcels leave South Africa
This stage is managed by international carriers and is outside SA Pharmacy’s direct control.
Step 5: Customs Processing (Important)
When your parcel arrives in your country, it will pass through customs clearance.
Customs authorities may:
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Inspect the parcel
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Assess duties or taxes
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Request additional documentation
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Delay, return, or reject the shipment based on local regulations
Please note:
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Customs decisions are made by your local authorities
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SA Pharmacy cannot influence clearance outcomes
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Import rules differ by country
Step 6: Local Delivery
Once cleared by customs:
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Your parcel is handed to a local postal service or courier
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Final delivery is completed to your address
Delivery speed at this stage depends on your local carrier.
Estimated Delivery Timeframes
Delivery times are estimates and may vary:
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Africa: 7–14 working days
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UK / Europe: 10–21 working days
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USA / Canada: 10–25 working days
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Asia / Australia: 14–30 working days
Factors that may affect delivery time include:
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Customs inspections
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Public holidays
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Peak shipping periods
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Local postal delays
Customs Duties, Taxes & Fees
International shipments may be subject to:
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Import duties
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VAT or sales tax
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Customs clearance fees
These charges:
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Are determined by your local authorities
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Are not included in your SA Pharmacy order
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Are the responsibility of the customer
If Your Parcel Is Delayed or Held
If customs holds your parcel:
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Respond promptly to any requests from customs or your carrier
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Provide documentation if required
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Contact us if you need assistance understanding the process
While we are happy to help where possible, SA Pharmacy cannot override customs decisions.
If a Shipment Is Rejected or Returned
In rare cases, shipments may be:
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Returned to South Africa
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Confiscated
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Destroyed by customs
Please understand:
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These outcomes are beyond our control
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Refunds or reshipments may not be possible
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This risk is part of international medicine importation
We encourage customers to confirm import legality before ordering.
Storage & Handling After Delivery
Upon receiving your order:
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Store products according to manufacturer instructions
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Protect medicines from heat, moisture, and direct sunlight
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Keep products out of reach of children
If you have concerns about product condition on arrival, contact us promptly.
Our Commitment to Transparent Shipping
SA Pharmacy is committed to:
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Honest delivery expectations
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Clear communication
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Responsible international dispatch
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Supporting customers with information—not unrealistic promises
We would rather explain the process clearly than oversimplify it.
When to Contact Us Before Ordering
Please contact us before ordering if:
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You are unsure whether a product can be imported into your country
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You have questions about delivery timelines
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You plan to place a larger-than-usual order
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You need clarification on customs or tracking
We are here to help you order responsibly.
South African Pharmacy
Shipping transparently. Delivering responsibly. Serving globally.
Reviews
What our customers say about us
Fast Shipping to Canada
My order arrived faster than expected, and the tracking updates were accurate throughout. Packaging was secure, and everything was exactly as described. Excellent international delivery experience.
Excellent Customer Support
The support team responded to my questions within minutes and resolved everything professionally. It’s rare to find this level of service. I felt confident ordering again.
Easy Ordering Process
The website is simple to navigate, and checkout was smooth. Finding my products took seconds. I appreciated the clear layout and quick confirmation email.
Trustworthy Service
I was hesitant at first, but the entire process was transparent and professional. The order updates and delivery tracking gave me peace of mind.
Reliable International Delivery
Even with long-distance shipping, my package arrived well-packed and on schedule. No issues with customs, and communication was excellent from start to finish.
High-Quality Products
Everything I received was authentic, sealed, and properly packaged. The quality exceeded my expectations, and I appreciate the attention to detail in presentation.