I think they were confiscated by Customs, I didn't receive them.
I was in Cape Town last September and had a box and they were so helpful after my hernia surgery.
Thank you for contacting me.
Laurel Kaftal
- SKU: 8912187
- BARCODE:
- VENDOR: Supiroban
- TYPE: Topical Antibiotic Ointment
Supiroban 20mg/1mg Ointment 15g
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Product Overview
Supiroban Ointment (15g) is a potent topical antibiotic treatment used to treat primary and secondary bacterial skin infections. It contains Mupirocin, an antibiotic produced through fermentation that is structurally unrelated to any other class of antibiotics. In South Africa, it is a Schedule 4 (S4) medicine, meaning it is available by prescription only. It is highly effective against most skin-infecting bacteria, including Staphylococcus aureus and Streptococcus, as well as antibiotic-resistant strains like MRSA.
What the Product Is Used For
- Impetigo: Treats highly contagious skin infections that cause red sores on the face (common in children).
- Folliculitis: Clears infections of the hair follicles.
- Infected Dermatitis: Treats eczema or dermatitis that has become complicated by a bacterial infection.
- Furunculosis (Boils): Assists in the treatment of deep-seated bacterial infections of the skin.
- Traumatic Lesions: Prevents and treats infections in minor lacerations, sutured wounds, and abrasions.
- Infected Minor Burns: Protects and heals small burns that show signs of bacterial growth.
Key Benefits
- Targeted Antibiotic Action: Specifically engineered to block bacterial protein synthesis, leading to bacterial death.
- Effective Against MRSA: One of the few topical treatments that remains highly effective against Methicillin-resistant Staphylococcus aureus.
- Minimal Systemic Absorption: Works locally on the skin with very little of the drug entering the bloodstream, reducing the risk of internal side effects.
- Stable Ointment Base: Formulated in a polyethylene glycol (PEG) base which helps the active ingredient penetrate the skin effectively.
- Water-Miscible: The base allows the ointment to be easily washed off if necessary.
Active Ingredients
- Mupirocin: 20 mg per gram (2% w/w).
- Excipients: Polyethylene Glycol 400 and Polyethylene Glycol 3350.
Quantity / Size
- Pack size: 15 g.
- Format: Topical ointment in a collapsible tube.
- NAPPI Code: 826138008.
- Manufacturer: Glenmark Pharmaceuticals / Actor Pharma.
Usage Instructions
- Application: Apply a small amount of Supiroban to the affected area using a piece of clean cotton wool or gauze.
- Frequency: Usually applied up to three times daily for up to 10 days, depending on the severity of the infection.
- Dressing: The treated area may be covered with a sterile dressing (bandage) if desired.
- Hygiene: Wash your hands before and after application to avoid spreading the infection.
Warnings / Safety Information
- PEG Sensitivity: This ointment contains Polyethylene Glycol (PEG), which can be absorbed through open wounds or damaged skin. Use with caution in patients with known kidney impairment.
- Eye Contact: Do NOT use in the eyes or inside the nose (special nasal formulations exist for that purpose). If contact occurs, rinse thoroughly with water.
- Allergic Reaction: If severe irritation or a rash develops, stop use and consult your doctor.
- Duration: Complete the full course prescribed by your doctor, even if the skin looks better, to prevent antibiotic resistance.
- Pregnancy/Lactation: Use only if clearly indicated by a physician. If treating an infected nipple, wash the area thoroughly before breastfeeding.
Storage Instructions
Store at or below 25°C. Do not freeze. Keep the tube tightly closed when not in use. Keep out of reach of children and pets.
Product Search Terms
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Overview
SA Pharmacy proudly serves customers across the globe with fast, secure, and professionally handled international delivery. Our products are dispatched through trusted international logistics partners who specialise in the safe transport of health, wellness, and pharmaceutical items.
At this time, we ship exclusively to international destinations. Orders are processed promptly, packaged with care, and handled in accordance with international pharmaceutical shipping standards to ensure product integrity throughout transit.
Our goal is to provide a smooth, transparent, and dependable delivery experience for every international customer—regardless of location.
Shipping Options
1. DHL Express Shipping (Non-Codeine Products Only)
- Delivery time: 3–7 business days depending on destination.
- Fully tracked door-to-door delivery.
- Suitable for OTC medicines, supplements, beauty/skincare, natural/herbal products, and non-restricted pharmaceuticals.
- DHL cannot transport codeine-containing products due to courier restrictions.
Learn more about DHL handling and timelines on our Shipping & Delivery page.
2. DSV Untracked Postal Service (Codeine Products Accepted)
- Delivery time: 4–6 weeks to most destinations.
- No tracking available for this method.
- Only option for products containing codeine or other restricted substances that cannot be transported via DHL Express.
- Customers must ensure import laws in their country permit receipt of such items.
For full guidelines on restricted items, please visit How Import Duties Work.
Important Notes
- Processing time before dispatch is typically 24–48 hours, excluding weekends and public holidays.
- Delivery times may vary depending on customs clearance in the destination country.
- Products are securely and discreetly packaged for customer privacy and product integrity.
- Any import duties, VAT, or customs charges are the responsibility of the customer.
For complete details, please refer to:
At South African Pharmacy (SA Pharmacy), we believe international customers deserve a clear understanding of how their orders move from South Africa to their doorstep.
This page explains the international shipping process step by step, outlines realistic timelines, and clarifies responsibilities—so you can order with confidence.
Step 1: Placing Your Order
You place your order directly on the SA Pharmacy website by:
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Selecting your products
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Entering your international shipping address
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Completing payment securely
Once your order is placed, you will receive an order confirmation email.
Step 2: Order Review & Preparation
Before dispatch, every international order is reviewed to ensure:
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Product accuracy
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Suitability for international shipping
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Compliance with our internal policies
Orders are then carefully packed to protect product integrity during transit.
If we identify any concerns that may affect shipment, we may contact you before dispatch.
Step 3: Dispatch from South Africa
Orders are shipped from South Africa using selected:
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International postal services, or
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Courier partners (depending on destination and service availability)
Once your order is dispatched:
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You will receive a shipping confirmation
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A tracking number will be provided where available
Step 4: International Transit
Your parcel travels from South Africa to your destination country.
During this stage:
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Transit times vary by region
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Tracking updates depend on the carrier and destination
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Some postal services provide limited tracking once parcels leave South Africa
This stage is managed by international carriers and is outside SA Pharmacy’s direct control.
Step 5: Customs Processing (Important)
When your parcel arrives in your country, it will pass through customs clearance.
Customs authorities may:
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Inspect the parcel
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Assess duties or taxes
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Request additional documentation
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Delay, return, or reject the shipment based on local regulations
Please note:
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Customs decisions are made by your local authorities
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SA Pharmacy cannot influence clearance outcomes
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Import rules differ by country
Step 6: Local Delivery
Once cleared by customs:
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Your parcel is handed to a local postal service or courier
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Final delivery is completed to your address
Delivery speed at this stage depends on your local carrier.
Estimated Delivery Timeframes
Delivery times are estimates and may vary:
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Africa: 7–14 working days
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UK / Europe: 10–21 working days
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USA / Canada: 10–25 working days
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Asia / Australia: 14–30 working days
Factors that may affect delivery time include:
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Customs inspections
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Public holidays
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Peak shipping periods
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Local postal delays
Customs Duties, Taxes & Fees
International shipments may be subject to:
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Import duties
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VAT or sales tax
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Customs clearance fees
These charges:
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Are determined by your local authorities
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Are not included in your SA Pharmacy order
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Are the responsibility of the customer
If Your Parcel Is Delayed or Held
If customs holds your parcel:
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Respond promptly to any requests from customs or your carrier
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Provide documentation if required
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Contact us if you need assistance understanding the process
While we are happy to help where possible, SA Pharmacy cannot override customs decisions.
If a Shipment Is Rejected or Returned
In rare cases, shipments may be:
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Returned to South Africa
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Confiscated
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Destroyed by customs
Please understand:
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These outcomes are beyond our control
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Refunds or reshipments may not be possible
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This risk is part of international medicine importation
We encourage customers to confirm import legality before ordering.
Storage & Handling After Delivery
Upon receiving your order:
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Store products according to manufacturer instructions
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Protect medicines from heat, moisture, and direct sunlight
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Keep products out of reach of children
If you have concerns about product condition on arrival, contact us promptly.
Our Commitment to Transparent Shipping
SA Pharmacy is committed to:
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Honest delivery expectations
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Clear communication
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Responsible international dispatch
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Supporting customers with information—not unrealistic promises
We would rather explain the process clearly than oversimplify it.
When to Contact Us Before Ordering
Please contact us before ordering if:
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You are unsure whether a product can be imported into your country
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You have questions about delivery timelines
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You plan to place a larger-than-usual order
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You need clarification on customs or tracking
We are here to help you order responsibly.
South African Pharmacy
Shipping transparently. Delivering responsibly. Serving globally.
Reviews
What our customers say about us
Fast Shipping to Canada
My order arrived faster than expected, and the tracking updates were accurate throughout. Packaging was secure, and everything was exactly as described. Excellent international delivery experience.
Excellent Customer Support
The support team responded to my questions within minutes and resolved everything professionally. It’s rare to find this level of service. I felt confident ordering again.
Easy Ordering Process
The website is simple to navigate, and checkout was smooth. Finding my products took seconds. I appreciated the clear layout and quick confirmation email.
Trustworthy Service
I was hesitant at first, but the entire process was transparent and professional. The order updates and delivery tracking gave me peace of mind.
Reliable International Delivery
Even with long-distance shipping, my package arrived well-packed and on schedule. No issues with customs, and communication was excellent from start to finish.
High-Quality Products
Everything I received was authentic, sealed, and properly packaged. The quality exceeded my expectations, and I appreciate the attention to detail in presentation.