I think they were confiscated by Customs, I didn't receive them.
I was in Cape Town last September and had a box and they were so helpful after my hernia surgery.
Thank you for contacting me.
Laurel Kaftal
- SKU: 8913181
- BARCODE:
- VENDOR: Betadine
- TYPE: Antiseptic Ointment
Betadine Ointment 20g
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Betadine Ointment 20 g is a topical antiseptic ointment containing povidone-iodine, designed to help treat and prevent infection in minor wounds, cuts, grazes, abrasions, boils, and superficial burns. Its broad-spectrum antimicrobial actions make it a trusted option for supporting first-aid wound care by reducing the risk of infection and promoting a cleaner healing environment. Default
Key Benefits
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Provides antiseptic protection against a wide range of microbes
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Supports the prevention of infection in minor cuts, scrapes, and burns
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Helps care for superficial skin infections and lesions
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Ointment base keeps the wound moist and protected
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Convenient 20 g tube suitable for first-aid kits and home treatment Default
Active Ingredients
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Povidone-iodine 10% w/w (delivers iodine with broad-spectrum antimicrobial properties) PI and PIL Repository
Other Ingredients
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Ointment base and excipients
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See package insert for the full list of inactive ingredients and formulation details. PI and PIL Repository
How It Works
Povidone-iodine slowly releases free iodine at the application site, which penetrates microbial cell walls and disrupts protein structure, leading to the death of bacteria, fungi, and some viruses. This broad-spectrum antiseptic action helps reduce microbial load on the skin and lowers the risk of infection in minor wounds. Wikipedia
Dosage and Directions for Use
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Wash and gently clean the affected area before application.
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Apply a thin layer of ointment directly over the wound or irritated skin.
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Typically applied 2–3 times daily or as directed by the package insert or a healthcare professional.
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Do not heat or dilute the ointment before use.
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Cover with a sterile dressing if recommended by your healthcare professional. PI and PIL Repository
For external use only.
Target Age Group
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Adults and children over 2 years (children under 2 years should only use this product under medical supervision). PI and PIL Repository
Warnings and Precautions
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External use only.
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Do not use if allergic to povidone, iodine, or any ingredient listed in the product insert.
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Avoid use on extensive burn areas or deep wounds without professional medical advice.
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Prolonged use over large areas may increase iodine absorption and affect thyroid function or interact with certain medications such as lithium.
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Not recommended during pregnancy or breastfeeding unless advised by a healthcare professional.
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Avoid contact with eyes; rinse immediately with water if accidental contact occurs.
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Discontinue use if irritation, severe redness, or swelling develops. NPS
Read the package insert before use.
Possible Side Effects
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Mild skin irritation, redness, or transient itching may occur in sensitive individuals
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Rarely, allergic reactions including rash or swelling
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If unusual symptoms develop, discontinue use and seek medical advice NPS
Storage Instructions
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Store below 25°C
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Protect from heat and direct sunlight
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Keep the tube sealed when not in use
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Keep out of reach of children
Pack Size / Presentation
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20 g ointment tube
When to See a Doctor
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If the wound shows signs of infection (increasing pain, swelling, warmth, or discharge)
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If symptoms persist or worsen despite treatment
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If you experience severe allergic reactions or systemic effects
Why Choose This Product from SA Pharmacy
SA Pharmacy supplies reputable antiseptic wound-care products sourced from trusted pharmaceutical manufacturers. All products are stored and dispensed in line with professional pharmacy standards, ensuring quality, safety, and reliable support for safe first-aid and infection prevention.
This product description is for informational purposes only and does not replace professional medical advice. Always read the package insert and consult a healthcare professional if unsure.
Overview
SA Pharmacy proudly serves customers across the globe with fast, secure, and professionally handled international delivery. Our products are dispatched through trusted international logistics partners who specialise in the safe transport of health, wellness, and pharmaceutical items.
At this time, we ship exclusively to international destinations. Orders are processed promptly, packaged with care, and handled in accordance with international pharmaceutical shipping standards to ensure product integrity throughout transit.
Our goal is to provide a smooth, transparent, and dependable delivery experience for every international customer—regardless of location.
Shipping Options
1. DHL Express Shipping (Non-Codeine Products Only)
- Delivery time: 3–7 business days depending on destination.
- Fully tracked door-to-door delivery.
- Suitable for OTC medicines, supplements, beauty/skincare, natural/herbal products, and non-restricted pharmaceuticals.
- DHL cannot transport codeine-containing products due to courier restrictions.
Learn more about DHL handling and timelines on our Shipping & Delivery page.
2. DSV Untracked Postal Service (Codeine Products Accepted)
- Delivery time: 4–6 weeks to most destinations.
- No tracking available for this method.
- Only option for products containing codeine or other restricted substances that cannot be transported via DHL Express.
- Customers must ensure import laws in their country permit receipt of such items.
For full guidelines on restricted items, please visit How Import Duties Work.
Important Notes
- Processing time before dispatch is typically 24–48 hours, excluding weekends and public holidays.
- Delivery times may vary depending on customs clearance in the destination country.
- Products are securely and discreetly packaged for customer privacy and product integrity.
- Any import duties, VAT, or customs charges are the responsibility of the customer.
For complete details, please refer to:
At South African Pharmacy (SA Pharmacy), we believe international customers deserve a clear understanding of how their orders move from South Africa to their doorstep.
This page explains the international shipping process step by step, outlines realistic timelines, and clarifies responsibilities—so you can order with confidence.
Step 1: Placing Your Order
You place your order directly on the SA Pharmacy website by:
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Selecting your products
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Entering your international shipping address
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Completing payment securely
Once your order is placed, you will receive an order confirmation email.
Step 2: Order Review & Preparation
Before dispatch, every international order is reviewed to ensure:
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Product accuracy
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Suitability for international shipping
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Compliance with our internal policies
Orders are then carefully packed to protect product integrity during transit.
If we identify any concerns that may affect shipment, we may contact you before dispatch.
Step 3: Dispatch from South Africa
Orders are shipped from South Africa using selected:
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International postal services, or
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Courier partners (depending on destination and service availability)
Once your order is dispatched:
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You will receive a shipping confirmation
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A tracking number will be provided where available
Step 4: International Transit
Your parcel travels from South Africa to your destination country.
During this stage:
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Transit times vary by region
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Tracking updates depend on the carrier and destination
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Some postal services provide limited tracking once parcels leave South Africa
This stage is managed by international carriers and is outside SA Pharmacy’s direct control.
Step 5: Customs Processing (Important)
When your parcel arrives in your country, it will pass through customs clearance.
Customs authorities may:
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Inspect the parcel
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Assess duties or taxes
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Request additional documentation
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Delay, return, or reject the shipment based on local regulations
Please note:
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Customs decisions are made by your local authorities
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SA Pharmacy cannot influence clearance outcomes
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Import rules differ by country
Step 6: Local Delivery
Once cleared by customs:
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Your parcel is handed to a local postal service or courier
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Final delivery is completed to your address
Delivery speed at this stage depends on your local carrier.
Estimated Delivery Timeframes
Delivery times are estimates and may vary:
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Africa: 7–14 working days
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UK / Europe: 10–21 working days
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USA / Canada: 10–25 working days
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Asia / Australia: 14–30 working days
Factors that may affect delivery time include:
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Customs inspections
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Public holidays
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Peak shipping periods
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Local postal delays
Customs Duties, Taxes & Fees
International shipments may be subject to:
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Import duties
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VAT or sales tax
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Customs clearance fees
These charges:
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Are determined by your local authorities
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Are not included in your SA Pharmacy order
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Are the responsibility of the customer
If Your Parcel Is Delayed or Held
If customs holds your parcel:
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Respond promptly to any requests from customs or your carrier
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Provide documentation if required
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Contact us if you need assistance understanding the process
While we are happy to help where possible, SA Pharmacy cannot override customs decisions.
If a Shipment Is Rejected or Returned
In rare cases, shipments may be:
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Returned to South Africa
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Confiscated
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Destroyed by customs
Please understand:
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These outcomes are beyond our control
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Refunds or reshipments may not be possible
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This risk is part of international medicine importation
We encourage customers to confirm import legality before ordering.
Storage & Handling After Delivery
Upon receiving your order:
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Store products according to manufacturer instructions
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Protect medicines from heat, moisture, and direct sunlight
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Keep products out of reach of children
If you have concerns about product condition on arrival, contact us promptly.
Our Commitment to Transparent Shipping
SA Pharmacy is committed to:
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Honest delivery expectations
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Clear communication
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Responsible international dispatch
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Supporting customers with information—not unrealistic promises
We would rather explain the process clearly than oversimplify it.
When to Contact Us Before Ordering
Please contact us before ordering if:
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You are unsure whether a product can be imported into your country
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You have questions about delivery timelines
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You plan to place a larger-than-usual order
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You need clarification on customs or tracking
We are here to help you order responsibly.
South African Pharmacy
Shipping transparently. Delivering responsibly. Serving globally.
Reviews
What our customers say about us
Fast Shipping to Canada
My order arrived faster than expected, and the tracking updates were accurate throughout. Packaging was secure, and everything was exactly as described. Excellent international delivery experience.
Excellent Customer Support
The support team responded to my questions within minutes and resolved everything professionally. It’s rare to find this level of service. I felt confident ordering again.
Easy Ordering Process
The website is simple to navigate, and checkout was smooth. Finding my products took seconds. I appreciated the clear layout and quick confirmation email.
Trustworthy Service
I was hesitant at first, but the entire process was transparent and professional. The order updates and delivery tracking gave me peace of mind.
Reliable International Delivery
Even with long-distance shipping, my package arrived well-packed and on schedule. No issues with customs, and communication was excellent from start to finish.
High-Quality Products
Everything I received was authentic, sealed, and properly packaged. The quality exceeded my expectations, and I appreciate the attention to detail in presentation.