Help & FAQs

You can reach our customer support team via email at [email protected]. We strive to respond to all inquiries within 24 hours.

If you encounter any issues with your order or delivery, please contact our customer support team immediately. We will work swiftly to resolve the issue and ensure your satisfaction.

Our customer service team is available 24/7 to assist you with any questions or concerns.

Yes, we are licensed and regulated to sell medications online in accordance with South African and international pharmacy laws.

We adhere strictly to all applicable regulations governing the sale and distribution of medications. Our operations meet or exceed regulatory requirements for safety and legality.

While rare with OTC products but fairly common with codeine-based products, if customs seizes your order, please contact our customer support team. We will work with you to resolve the issue and explore alternative solutions.

Yes, you can place an order without creating an account. However, creating an account allows for easier tracking of orders and faster checkout for future purchases.

Yes, for prescription medications, a valid prescription from a licensed healthcare provider is required. Non-prescription products can be purchased without a prescription. Please note that your prescription must have been issued by a registered South African Doctor. Also please note that some medicines that are sold over-the-counter in South Africa may require a prescription in your own country.

You can place an order on our website by browsing our catalog, selecting your desired medications, and proceeding to checkout. Follow the prompts to provide shipping information and complete your purchase.

Prices displayed on our website include applicable taxes. There are no hidden fees; you only pay the displayed price plus shipping (if applicable). However, please note that if your delivery address is outside of South Africa, your country’s customs officials may charge import duty on your order. This is something that is beyond our control.

Yes, we use industry-standard encryption and security protocols to protect your payment information. Your transactions are secure and confidential. All our payments are processed by PayGate, a reputable South African payment gateway.

We accept major credit cards (Visa, MasterCard) and debit cards. Payment options may vary based on your location. Please contact us if you wish to pay via EFT (electronic funds transfer) into one of our South African bank accounts.

We prioritize the security and confidentiality of your personal information. Our website uses SSL encryption to safeguard your data during transmission.

Yes, we strictly adhere to confidentiality laws and regulations. Your medical information is handled with the utmost care and is only used for order processing purposes.

You can review our privacy policy on our website to understand how we collect, use, and protect your personal information.

Yes, we source our medications from reputable manufacturers and distributors. All medications are genuine and compliant with regulatory standards.

Detailed information about each medication, including usage instructions and potential side effects, is available on our website. You can also contact our customer support team for further assistance.

Yes, we offer both brand-name and generic medications. Generic options provide cost-effective alternatives while maintaining the same active ingredients and efficacy.

Refunds are issued once returned medications are received and verified. Refunds are processed to the original payment method used for the purchase. Read more about our refund policy here.

We accept returns for unused medications within a specified period (usually 30 days) from the date of delivery. Click here to view our full refund policy. Please contact customer support for return instructions.

Contact our customer support team immediately with details and photos of the damage or missing items. We will arrange for a replacement or issue a refund as necessary.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the courier’s website. Please note that DSV Untracked parcels can not be tracked. Click here to track your DHL shipment.

Shipping times vary depending on the destination and shipping method chosen. Typically, deliveries within South Africa take 2-5 business days, while international deliveries may take 3-5 days (DHL) and 4-6 weeks (DSV Untracked). Read more about shipping and delivery here.

We ship medications worldwide, including South Africa and many international destinations. Please check our website for specific shipping information.