Privacy Policy

Privacy Policy | South African Pharmacy

Privacy Policy

At South African Pharmacy (“SA Pharmacy”, “we”, “our”, or “us”), your privacy is a top priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from southafricanpharmacy.com.

1. Who We Are

South African Pharmacy is an online supplier of non-prescription health and wellness products, based in South Africa.

  • Registered Address: 12 Adderly Street, Cape Town, South Africa
  • Phone: +27-69-807-8290
  • Email: [email protected]

2. What Personal Information We Collect

We may collect the following categories of personal information:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing addresses
  • Payment information (processed via third-party secure gateways)
  • Health-related preferences for product recommendations (non-sensitive)
  • Account login details (if you register)
  • Order and browsing history
  • IP address, device type, and browser details

3. How We Collect Information

We collect personal information in the following ways:

  • When you make a purchase or attempt to make a purchase
  • When you create an account
  • When you subscribe to our newsletter or respond to promotions
  • When you contact our support team
  • Through cookies and tracking technologies on our website

4. How We Use Your Information

Your personal information is used to:

  • Fulfil orders and deliver products
  • Process payments securely
  • Provide customer support
  • Send promotional offers and newsletters (if opted-in)
  • Improve our website and shopping experience
  • Comply with applicable laws and regulations

5. Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties for the following purposes:

  • Payment processors (e.g., PayGate, PayPal, etc.)
  • Shipping and logistics providers (e.g., DHL, DSV)
  • Email marketing tools (e.g., Mailchimp)
  • Website analytics (e.g., Google Analytics)
  • Legal authorities if required by law

6. Cookies & Tracking Technologies

We use cookies and similar technologies to improve your experience. These help us:

  • Recognise repeat visitors
  • Understand shopping behaviours
  • Tailor promotions and advertising

You may control cookies via your browser settings, but disabling cookies may affect website functionality.

7. Email Marketing and Opt-Out

By subscribing to our newsletter, you agree to receive promotional emails. You can unsubscribe at any time using the “unsubscribe” link in any email or by contacting us directly at [email protected].

8. Data Security

We implement appropriate technical and organisational security measures, including:

  • SSL encryption for all transactions
  • Secure payment processing via trusted third parties
  • Restricted internal access to personal data

9. Data Retention

We retain your data for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

10. Your Rights (POPIA Compliance)

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access your personal information
  • Request correction or deletion of inaccurate or outdated data
  • Withdraw consent for marketing communications
  • Lodge a complaint with the Information Regulator

11. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices or content. We recommend you review their privacy policies independently.

12. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such information, we will delete it promptly.

13. International Users

If you are accessing our website from outside South Africa, you consent to the transfer of your information to South Africa and processing in accordance with this policy.

14. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised date. Continued use of our site signifies your acceptance of any updates.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

  • Phone: +27-69-807-8290
  • Email: [email protected]
  • Address: 12 Adderly Street, Cape Town, South Africa

Last Updated: August 2, 2025

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