Shipping & Delivery

At South African Pharmacy (SA Pharmacy), we are committed to delivering high-quality Over-the-Counter (OTC) medicines worldwide. Please read our shipping policy carefully before placing your order.

🌍 International Shipping

  • We ship OTC medicines to most countries around the world from South Africa.
  • Currently, we do NOT deliver to addresses within South Africa due to specific local legal limitations.
  • All orders are dispatched from our warehouse in South Africa and processed within 1–3 business days.

🚫 No Scheduled Medicines

  • We only sell non-scheduled, Over-the-Counter (OTC) medications.
  • Scheduled medicines are not available for purchase or shipment through SA Pharmacy.

📦 Shipping Methods & Delivery Times

1. DHL Express (Tracked & Fast)

  • Estimated delivery time: 3–7 business days worldwide.
  • Cannot be used for codeine-containing products.
  • Includes full tracking and delivery confirmation.

2. DSV Untracked (Economy Shipping)

  • Estimated delivery time: 4–6 weeks worldwide.
  • Required for products containing codeine due to shipping restrictions.
  • Untracked shipping: no delivery updates or live tracking available.

📌 Important Shipping Notes

  • Customs clearance is the buyer’s responsibility. Please check your country’s import rules for OTC medicines before ordering.
  • If your order includes both codeine and non-codeine products, they may be shipped separately via different couriers.
  • Delivery times are estimated and may vary due to customs delays or international transit conditions.

🔄 Returns & Refunds

For details about returns, refunds, or problems with your shipment, please refer to our Returns and Refund Policy.

📧 Questions?

If you have any questions about shipping options or delivery timelines, feel free to contact our support team.

Shipping & Delivery FAQs

Need help understanding which delivery method suits your location or product type? Below we answer common questions about our global delivery options, tracking, and service availability. Click a question to reveal the answer.

Shipping Methods & Tracking

How do I track my online order?

If your order is shipped via DHL Express, you will receive a tracking number via email once dispatched. Orders shipped via DSV Untracked (used for codeine-containing products) do not offer tracking services.

What are the shipping methods for an online order?
  • DHL Express (3–7 days): For all OTC medicines except those containing codeine.
  • DSV Untracked (4–6 weeks): Required for products containing codeine due to shipping restrictions.
What are the timeframes for shipping?
  • DHL Express: 3–7 business days worldwide.
  • DSV Untracked: 4–6 weeks worldwide.
Do you deliver to regional locations?

Yes, we deliver to most international regional and remote locations. Delivery time may vary based on local postal services and customs processing.

Do you deliver to international locations?

Yes – SA Pharmacy ships worldwide. However, we currently do not deliver to South African addresses due to legal limitations.

Do you deliver to PO Boxes or Parcel Lockers?

DHL Express does not deliver to PO Boxes or Parcel Lockers. Please provide a valid street address. DSV Untracked may deliver to postal boxes depending on the destination country’s policies.

What happens if I'm not home to receive my delivery?

DHL will attempt delivery and may leave a notice or reschedule. DSV Untracked deliveries are handled by your local postal service and may require collection from a local office.

Fast Delivery

How does Fast Delivery work?

Our Fast Delivery service is powered by DHL Express. It is available for all non-codeine OTC products and offers delivery in as little as 3 business days globally.

What type of products are not eligible for Fast Delivery?
  • Products containing codeine.
  • Any items that require shipment via DSV Untracked.
Is Fast Delivery a free service?

No, DHL Express is a premium shipping method and is charged based on the weight and destination of your order. Exact fees are calculated at checkout.

Why is Fast Delivery not an option at checkout?

If your cart contains any restricted products (e.g., codeine-based items), Fast Delivery (DHL) will not be available. Only DSV Untracked will be shown as an option.

Can I order and receive a delivery on weekends or public holidays?

DHL does not operate on weekends or public holidays in most countries. Delivery will resume on the next business day.

Can I use a PO Box address for my Fast Delivery order?

No. DHL Express requires a valid street address.

What happens if there is a stock availability issue with my Fast Delivery order?

You will be contacted immediately by our customer service team to discuss substitutions or expected delays before dispatch.

Can I track my Fast Delivery order status?

Yes, you will receive a DHL tracking number via email once your order has shipped.

Who do I contact if I'm having issues with my Fast Delivery order?

Please contact our support team via our Contact Page.

Can I cancel my Fast Delivery order?

You may request cancellation before dispatch. Once the order has shipped, cancellation is no longer possible. See our Returns and Refund Policy for details.

Can someone else at the address receive my Fast Delivery order?

Yes, someone at the delivery address may sign for the order unless local courier restrictions state otherwise.

What happens if I'm not home to receive my Fast Delivery order?

DHL may leave a notice and attempt redelivery or direct you to a pickup location depending on your country's local policy.

If my Fast Delivery order is redelivered, will I be charged an additional delivery fee?

DHL usually attempts redelivery once at no extra cost. Additional delivery attempts or storage fees may be charged depending on local policy.

How do I return my Fast Delivery order?

Please refer to our Returns and Refund Policy for full instructions on how to initiate a return.

Prescription Medicine Shipping

Can I get prescription medicine delivered?

No. South African Pharmacy only supplies Over-the-Counter (OTC) medicines and does not sell or ship prescription or scheduled drugs.

What is your free shipping on prescriptions offer?

This does not apply. SA Pharmacy does not sell prescription medicine.

Is there a minimum spend to qualify for free shipping on prescriptions?

Not applicable.

What are the exclusions for the free shipping on prescriptions offer?

Not applicable.

How long will it take for my prescription order to be delivered?

Prescription medicine delivery is not available at South African Pharmacy.

What happens if I'm not home to receive my prescription order delivery?

Not applicable.

Can I order prescription medicine if I don't live in South Africa?

No. We do not sell or ship prescription medicines to any location.

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