Help & FAQs

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website or the courier’s website. Please note that DSV Untracked parcels can not be tracked. Click here to track your DHL shipment.

Shipping times vary depending on the destination and shipping method chosen. Typically, deliveries within South Africa take 2-5 business days, while international deliveries may take 3-5 days (DHL) and 4-6 weeks (DSV Untracked). Read more about shipping and delivery here.

We ship medications worldwide, including South Africa and many international destinations. Please check our website for specific shipping information.