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What are your customer service hours?
Our customer service team is available 24/7 to assist you with any questions or concerns.
FAQ
What happens if customs seizes my order?
While rare with OTC products but fairly common with codeine-based products, if customs seizes your order, please contact our customer support team. We will ...
How do you ensure compliance with international pharmacy regulations?
We adhere strictly to all applicable regulations governing the sale and distribution of medications. Our operations meet or exceed regulatory requirements for safety and ...
Are you licensed to sell medications online?
Yes, we are licensed and regulated to sell medications online in accordance with South African and international pharmacy laws.
What should I do if my order arrives damaged or incomplete?
Contact our customer support team immediately with details and photos of the damage or missing items. We will arrange for a replacement or issue ...
How do I request a refund?
Refunds are issued once returned medications are received and verified. Refunds are processed to the original payment method used for the purchase. Read more ...
What is your return policy?
We accept returns for unused medications within a specified period (usually 30 days) from the date of delivery. Click here to view our full ...
What are your privacy policies?
You can review our privacy policy on our website to understand how we collect, use, and protect your personal information.
Is my medical information kept confidential?
Yes, we strictly adhere to confidentiality laws and regulations. Your medical information is handled with the utmost care and is only used for order ...
How do you protect my personal information?
We prioritize the security and confidentiality of your personal information. Our website uses SSL encryption to safeguard your data during transmission.