Please read the following Terms and Conditions carefully.
Welcome to South African Pharmacy (“SA Pharmacy”). By accessing or using our website, southafricanpharmacy.com, you agree to comply with and be bound by the following Terms of Use. If you do not agree to these terms, please do not use our services.
1. Company Information
South African Pharmacy is an online supplier of over-the-counter (OTC) medicines, based in South Africa.
- Official Address: 12 Adderly Street, Cape Town, South Africa
- Telephone: +27-69-807-8290
- Email: [email protected]
2. Eligibility to Use the Website
You must be at least 18 years old or the age of majority in your jurisdiction to make purchases from this website. By using this website, you represent and warrant that you meet these requirements.
3. Nature of Products
- We only sell non-scheduled, over-the-counter (OTC) medicines that do not require a prescription under South African law.
- We do not sell or distribute scheduled or prescription-only medicines.
4. Shipping & Delivery
We ship worldwide except to South African addresses due to regulatory restrictions. By placing an order, you confirm that:
- Your country allows the importation of the OTC products ordered.
- You accept that products containing codeine may only be shipped via DSV Untracked (4–6 weeks delivery time).
- All other OTC products may be shipped via DHL Express (3–7 business days).
- You are responsible for any customs duties, taxes, or import restrictions in your country.
For detailed delivery conditions, refer to our Shipping Policy.
5. Returns and Refunds
Please see our Returns and Refund Policy for information on eligibility, return windows, and refunds. Due to the nature of health products, only unopened, undamaged items may be returned, and only under certain conditions.
6. Use of Content
All content, including images, product descriptions, health information, and logos, is the intellectual property of South African Pharmacy and protected by South African and international copyright laws.
You may not reproduce, distribute, modify, or exploit any content without prior written consent.
7. User Responsibilities
By using this site, you agree:
- To provide accurate and up-to-date information during checkout.
- Not to misuse the site for illegal activities, fraud, or interference with other users.
- To comply with all applicable laws related to medicine importation in your country.
8. Medical Disclaimer
The content on this site is for informational purposes only and does not constitute medical advice. You should consult a qualified healthcare provider before taking any product purchased from this website.
We do not accept liability for misuse of products or health complications arising from unsupervised use.
9. Limitation of Liability
South African Pharmacy is not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our services, products, or website content.
We are not responsible for delays, losses, or customs rejections once a package leaves South Africa.
10. Product Availability and Pricing
- All prices are subject to change without notice.
- Product availability may vary and is not guaranteed until your order is confirmed and dispatched.
11. Termination of Use
We reserve the right to terminate or restrict access to our website or services at any time, without notice, for any reason including breach of these Terms.
12. External Links
Our site may contain links to third-party websites. We are not responsible for their content, terms, or privacy practices. You access those sites at your own risk.
13. Modifications to Terms
We may revise these Terms of Use at any time by updating this page. Continued use of the site constitutes acceptance of the revised terms.
14. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the courts of Cape Town, South Africa.
15. Contact Us
If you have any questions regarding these Terms, please contact us at:
- Phone: +27-69-807-8290
- Email: [email protected]
- Address: 12 Adderly Street, Cape Town, South Africa
Last Updated: August 2, 2025