No more returns on international orders
Please note that due to new Covid-19 related rules, the South African Government no longer allows returns of medicines from abroad. If your parcel is refused entry into your country and marked "Return-to-Shipper", we will not be able to receive your returned parcel. Instead it will be destroyed by the S.A Customs Department upon arrival.
How to return an item from within South Africa
If you need to return an item, please follow these simple steps
28 day cooling off period
If you would like to return an item please notify us within 14 days of your order being delivered. You then have a further 14 days to return the item back to us. This gives you a maximum of 28 days in total to return an item.
You can contact us by completing the form on our contact us page, selecting 'returns' from the drop-down menu. Alternatively, you can notify a member of our Customer Care team on 011 568 3064.
Please note that we are unable to accept returns for the following unless they are damaged or faulty:
- Perishable items.
- Unsealed items with a protective seal due to health protection or hygiene reasons.
- Medicinal products or services that are dispensed on prescription.
Please note, this does not affect your statutory rights.
Where do I send returns?
Once our Customer Care team have been notified, please arrange postage to:
F.A.O: Returns Department
25 Adderley St
Cape Town City Centre
Unfortunately, we're unable to cover the costs of returning your items and cannot be liable for any damages incurred during transit. Please ensure they are properly secured and packaged and we'd recommend sending all returns via a recorded delivery service.
How long will it take to process my refund?
We aim to process your refund within 3-5 working days of receiving your item, however it can take up to 30 days to receive the refund via the original payment method.
Once you've cancelled the contract, you have a legal 'duty of care' to keep the items in a good condition and return them at your expense. We are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of goods supplied which may be 100%, if the loss is the result of unnecessary handling of the goods by you.
In accordance with the Consumer Protection Act, Regulations 68 of 2008, we will refund you the full amount paid for the items returned within 14 days of receipt of the notice of cancellation.
To read out full terms and conditions, please click here.